Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

Beat the freeze beware the thaw

Here are some great tips to help avoid frozen and burst pipes during the cold weather spells.

Homeowners

  • If you're going away this winter, try to leave your heating on at a low level to keep your home frost free.
  • Make sure your pipes are properly insulated, inside and out.
  • Make sure you know where your internal stopcock is and that it works. (The internal stopcock can usually be found under the kitchen sink.)
  • If possible, set your heating to come on for short periods every day to help prevent pipes freezing.
  • Beware of fire risks and never use a heater in the loft or attic.
  • Check for draughts around windows and doors and insulate where possible.
  • If you are going away from home and cannot take any of these steps, you should turn off your water supply at the internal stopcock and drain your pipes and tanks.
  • If you are leaving your home empty over the winter, ask a neighbour or friend to visit your home regularly to turn your heating on and off or use the timer on your central heating system.
  • Make sure all pipes and tanks in the loft are lagged. However, don't lag under the tank, as heat rising from your home will prevent this area freezing.
  • Only lag pipes with material approved to British and European Standards, available from your local DIY or plumbing shop. 

Even inside your home, a pipe can freeze overnight, if it is near a draught . . . check now and block that draught . . . it will also help save money on your heating bill.


 Document  PDF
 Beat the freeze leaflet  


A word of caution . . . if we get long cold spells, static water in pipes will eventually freeze despite lagging.

If your pipes do freeze:

  • Turn off the water at the internal stopcock.
  • Turn off central heating boilers and put out fires which heat back boilers.
  • Turn on all taps to drain the system, making sure you do not leave any plugs in.
  • Watch the pipes for any splits which may develop.
  • Apply gentle heat to the pipes. Use a hair dryer, heat lamp or fan heater. Do not use a naked flame or blow torch.
  • Start at the tap and work away from it leaving the tap open to allow thawed water to escape.
  • When you believe the pipe has thawed, turn on the water at the internal stopcock slowly.
  • Check for bursts. If you find any, turn the water off again and call a plumber.
  • Check for leaks - Keeping water in the pipes.

For further information contact us on: 0845 782 0999.