Difficulty paying
If you are having difficulty paying your bill, then please talk to us. The sooner we know the sooner we can discuss your situation and agree a suitable payment arrangement.
At Essex & Suffolk Water we have a trained team of customer advisors who can give advice on the various payment options available to you. Please contact us immediately on 0845 782 0111 to see what we can do to help you.
We can’t reduce the amount you pay, but we will try and reach an agreement with you on the amounts you can afford, spread over a reasonable period of time. We have various payment options which can be reviewed by visiting our ways to pay section.
If you do not contact us or respond to our letters, we will assume that you are trying to avoid paying your bill. We will then begin our debt recovery procedure.
Community Legal Advice helps people find information and advice, including local debt advice services. Visit http://www.communitylegaladvice.org.uk/ or call 0845 345 4 345.
Calls cost no more than 4p per minute from a BT landline but calls from mobiles are usually more. Worried about the cost? Ask an advisor to call you back. Mobile users can text Legal Aid and their name to 80010 and an operator will call them back.