How to check for leaks

You can check for leakage by taking your own meter readings.

First you will need to locate your meter - find out about reading your meter

Once you have read the meter make a note of the reading.

Shut off all taps and the internal stop tap - this is often located under the kitchen sink or in a connecting garage. Then check that no water comes out of the kitchen cold tap - you may need to let it run for a few minutes before it stops. If the water continues to flow then you have not fully shut off the inside stop tap or it is faulty and needs replacing.

When a leak is small it is very difficult to detect. You should ensure that you leave a reasonable amount of tim before taking another reading. A good time to do this test is in the evening before going to bed. You can then take a second reading the following morning before reopening the internal stop tap.

If the second reading is different to the first you may have a leak.

Any leakage can cause damage and as your leak could be covered by our free supply repair policy we would like you to be confident about your pipework as soon as possible.

Please refer to our code of practice Dealing with leaks for more information or contact us on 0845 782 0999 for more information.