Interruptions to supplies

Interruptions to supplies - planned

Occasionally we need to turn off the water supplies to allow us to maintain, repair or improve the pipes. If we need to turn off the water supply to your property for between one and four hours, we will let you know at least 12 hours beforehand.

If we need to turn off the water supply to your property for more than four hours, we will let you know in writing at least 48 hours beforehand and tell you when it will be turned on again.

If we do not keep any of the above guarantees, we will automatically pay you £20 if you are a domestic customer and £50 if you are a business customer.

Interruptions to supplies - emergencies

Although we will not be able to warn you that the water will be off if there is a burst water main or another emergency, we will do our best to let you know what is happening. If necessary, we will provide an alternative supply of water.

In most emergencies we will put your supply back on within 12 hours. However, if the loss of water supply was caused by a leak or burst on one of our major water mains it could take up to 24 hours to put your supply back on.

If we do not put your supply back on within these times we will automatically pay you £20 if you are a domestic customer and £50 if you are a business customer.

If you have any special needs please let us know so that we can provide extra help. Find out about the services we offer and join our special needs register.