Metered charges in Essex
35p per day or £127 for the year starting 1st April 2008 is the average bill for a metered household. If you pay by direct debit directly to us this amount is reduced by £3.00.
Charges (for the period of 1 April 2008 - 31 March 2009)
Your metered water and services bill is in two parts:
- A fixed charge.
- A charge for the amount you use (usage) measured in cubic metres.
(A cubic metre is 1000 litres or 220 gallons)
You pay
- A fixed charge of £30.00
- A charge of 97.79p per cubic metre
Your sewerage charges
If your wastewater services are provided by Thames Water, Essex & Suffolk Water collects the charges on their behalf. Their charges for the year commencing 1st April 2007 are as follows:
- A fixed charge of £45.00.
- A charge of 51.93p per cubic metre.
You can find out more information about metered charges by downloading a copy of our leaflet.
For full details of all Essex & Suffolk Water charges for water supply, you can download a copy of our Charges Scheme. Alternatively, you can call us on 0845 782 0111 to request a copy.
Are you paying too much?
There are Government regulations to protect you if you receive certain benefits or tax credits and live in a property with a water meter. You must also have either three or more children up to 19 years old in full time education who live with you or someone in your household who has a medical condition which means they use a lot of water.
If this applies to you, you do not have to pay more than the average household bill. Please call our Customer Centre on 0845 782 0111 and ask for details. Find out if you are eligible and would benefit from our WaterSure scheme (formerly known as the Protect Scheme).
Contact arrangements
If you need to contact Thames Water regarding any query or problem relating to your wastewater please call 0845 920 0800.
If your enquiry is about your bill please contact Essex & Suffolk Water on 0845 782 0111.
Surface Water Drainage
If you have a water meter, Thames Water will consider reducing your measured sewerage charge if you can prove that you return less than 90% of the water supplied to you based on one year's consumption. Please contact them for an application form if you believe you are eligible to make a claim.
If you believe that surface water from your property does not drain to Thames Water’s sewers, ring Thames Water's drainage line on 0845 920 0888 to ask for an application form to apply for a reduction of £19.00 for household customers, or a reduction based on pipe size for other customers. You will need to say on the form what the drainage arrangements are for your property. Thames Water will investigate your application and tell you whether or not you are eligible for a reduction in your bill.
Not with Thames Water?
If your wastewater services are provided by Anglian Water, you will receive a separate bill from them. You can contact them for any billing queries on 08457 91 91 55.