Unmetered charges in Essex

51p a day or £186 for the year starting 1st April 2008 is the average household bill for domestic customers who are not on a meter. If you pay by direct debit directly to us this amount is reduced by £3.00.

Charges (for the period of 1 April 2008 – 31 March 2009)

Your unmetered water services bill is in two parts

• A fixed charge.
• A charge based on the rateable value (RV) of your property.

You pay

• A fixed charge of £40.75.
• A charge of 60.45p per £ of rateable value.

Your sewerage charges

If your wastewater services are provided by Thames Water, Essex & Suffolk Water collects the charges on their behalf. Their charges for the year commencing 1st April 2008 are as follows:

Standing charge - £34.00

Charge for each £ of rateable value:

• Brentwood 32.64p.
• Havering, Barking 30.34p.

You can find out more information about unmetered charges by downloading a copy of our leaflet.

For full details of all Essex & Suffolk Water charges for water supply, you can download a copy of our Charges Scheme. Alternatively, you can call us on 0845 782 0111 to request a copy. 

Are you paying too much?

Find out more about switching to a meter and how you could cut the cost of your water bill

There are Government regulations to protect you if you receive certain benefits or tax credits and live in a property with a water meter.  You must also have either three or more children up to 19 years old in full time education who live with you or someone in your household who has a medical condition which means they use a lot of water.

If this applies to you, you do not have to pay more than the average household bill.  Please call our Customer Centre on 0845 782 0111 and ask for details.  Find out if you are eligible and would benefit from our WaterSure scheme (formerly known as the Protect Scheme).

Contact arrangements

If you need to contact Thames Water regarding any query or problem relating to your wastewater please call 0845 920 0800 .

If your enquiry is about your bill please contact Essex & Suffolk Water on 0845 782 0111.

Surface Water Drainage

Waste water charges include the cost of the disposal of rainwater from your premises. If you think that the rainwater from your property does not drain to a public sewer, please call Thames Water on 0845 920 0888 and ask for details of their surface water rebate.

Not with Thames Water?

If your wastewater services are provided by Anglian Water, you can contact them for any billing queries on 0845 791 9155.