Unmetered charges in Essex

59p a day or £216 for the year starting 1st April 2010 is the average household bill for domestic customers who are not on a meter. If you pay by direct debit directly to us this amount is reduced by £3.00.

Charges (for the period of 1 April 2010 – 31 March 2011)

Your unmetered water services bill is in two parts.

• A fixed charge.

• A charge based on the rateable value (RV) of your property.

You pay

• A fixed charge of £47.50.

• A charge of 70.60p per £ of rateable value.

Your sewerage charges

If your wastewater services are provided by Thames Water, Essex & Suffolk Water collects the charges on their behalf. Their charges for the year commencing 1st April 2010 are as follows:

Standing charge - £36.00

Charge for each £ of rateable value:

• Brentwood 32.87p.

• Havering, Barking 30.72p.

You can find out more information about unmetered charges by downloading a copy of our leaflet
Your water your services.

For full details of all Essex & Suffolk Water charges for water supply, you can download a copy of our Charges Scheme. Alternatively, you can call us on 0845 782 0111 to request a copy. 

Are you paying too much?

Find out more about switching to a meter and how you could cut the cost of your water bill

There are government regulations to protect you if you or someone in your household receives certain benefits or tax credits and live in a property with a water meter. To qualify for WaterSure, you must also have three or more children up to 19 years old in full-time education who live with you, or someone in your household who has a medical condition which means they use a lot of water. If this applies to you, you do not have to pay more than the average household bill - you could save money.

Please visit the WaterSure webpage or call our Customer Centre on 0845 782 0111 to find out if you are eligible and to request an application form.

Contact arrangements

If you need to contact Thames Water regarding any query or problem relating to your wastewater please call 0845 920 0800 .

If your enquiry is about your bill please contact Essex & Suffolk Water on 0845 782 0111.

Surface Water Drainage

Waste water charges include the cost of the disposal of rainwater from your premises. If you think that the rainwater from your property does not drain to a public sewer, please call Thames Water on
0845 920 0888 and ask for details of their surface water rebate.

Not with Thames Water?

If your wastewater services are provided by Anglian Water, you can contact them for any billing queries on 0845 791 9155.