Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

Your water

If you've got any questions about your water this is the place to look.

Find out about the water cycle, rivers, reservoirs and underground water in Where it comes from.

How we treat it tells you how we treat the raw water we take from the environment.

Supplying it to you tells you how we get the water to you, who is responsible for the pipes, what happens when they leak and burst, what to do with lead pipes and how you can order a new supply.

We all want to be sure that our water is always safe to drink. Find out what's in your water, why we add things to it and how it compares with bottled water in Checking the quality.

Getting rid of it explains what exactly happens to your water when it leaves your home.