WaterSure (formerly known as the Protect scheme)
There are government regulations to protect customers receiving certain benefits or tax credits and living in metered properties. These cover customers either with three or more children up to 19 years old in full time education and living at home or whose household contains an individual with certain medical conditions requiring high water use. These customers do not have to pay more than the average household bill.
Water charges
If your bill is greater than £160.00 per year for water, you may benefit from WaterSure.
Sewerage charges
In our Essex area of supply, if your wastewater services are provided by Thames Water, we collect the charge on their behalf.
If your wastewater services are provided by Anglian Water and your WaterSure application is successful, we will advise Anglian Water for you.
Check the chart below to find out if you are eligible for WaterSure.
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