Payment methods

We offer a range of free payment options. You can pay:

• In full - immediately.
• By direct debit - payments can be made on the 8th,18th or 28th of the month. If you pay by direct debit to us, you will automatically receive a £3.00 reduction in your annual water charges. To set up a direct debit you can download a form or call us on 0845 782 0111.
• At any PayPoint agency - in cash only using your payment card, free of charge. Find your nearest Paypoint outlet.
• By monthly instalments.
• Online - by debit card only.
• At a bank - by cash or cheque. (Some banks may charge for the transaction if you do not have an account with them). 
• By telephone - you can call us on 0845 782 0111 to pay by debit or credit card.
• By special arrangement - for customers having difficulty paying their bills.

Important changes for customers who pay at the Post Office

From 1st April 2008 you will no longer be able to pay your water services bill using your Payment Card at a Post Office.

However, you will be able to use your card to make payments at any PayPoint outlet free of charge.

You can continue to pay using your payment slip at the Post Office however the counter fee which is currently £2.35 will still apply.  For more information please click on the link.

You can change your payment method online.

If you are having difficulties paying your bill, don't ignore it - talk to us. We want to help and our trained staff will discuss the best payment method to suit your situation.