Payment methods

We offer a range of free payment options. You can pay:

• In full - immediately. 
• By direct debit - payments can be made on the 8th,18th or 28th of the month. If you pay by direct debit to us, you will automatically receive a £3.00 reduction in your annual water charges. To set up a direct debit you can download a direct debit form or call us on 0845 782 0111.
• By telephone - payments can be made using our 24/7 automated payment service by calling
  0845 604 6391. You will need your 12 digit customer reference number, found on your bill and your credit or debit card details.  If you would like to make a payment and also require another service, you will need to speak to a customer advisor. Please call 0845 782 0111 (8am to 6pm Monday to Friday, 8am to 1pm on Saturday).
• Online - by debit card only.
• At any PayPoint agency - in cash only using your payment card, free of charge.
  Find your nearest Paypoint outlet. 
• At a bank - by cash or cheque. (Some banks may charge for the transaction if you do not have an account with them). 
• At a Post Office - using your payment slip (there will be a counter fee of £2.50).
• By monthly instalments.
• By special arrangement - for customers having difficulty paying their bills.

You can change your payment method online.

If you are having difficulties paying your bill, don't ignore it - talk to us. We want to help and our trained staff will discuss the best payment method to suit your situation.