Download library
Here you can download reports and publications relating to our business:
(Some of the reports are in PDF and require Adobe Acrobat Reader to view them.) To read the pdf document with a screen reader please link to the Access Adobe website which provides useful tools and resources. Adobe also has a free online conversion tool for pdfs.
| Billing leaflets | Environment and Biodiversity | Leisure | Reports and leaflets |
| Codes of practice | Finance | Regulations for business |
Billing leaflets
| Document | |
|---|---|
| Direct Debit application form |  |
| Your water your services - Essex | 3.0 MB |
| Your water your services - Suffolk | 3.0 MB |
| Your essential guide to our charges scheme 2010/11 | 1.40 MB |
Codes of practice
| Document | |
|---|---|
| Our promise to you | |
| Getting answers - our code of practice on complaints | |
| Dealing with leaks | |
| Getting water to your home | |
| Water and sewerage watchdogs | |
| A guide to our special needs services | |
| Your water meter - a guide for domestic customers | |
| Managing debt | |
| Paying your bill | |
Environment and Biodiversity
| Document | |
|---|---|
| Biodiversity strategy | 5.08 MB |
| Sustainable Development Performance report 2004/05 | 3.52 MB |
| Sustainable Development Performance report 2003/04 | 2.79 MB |
| Environment and Society report 2002/03 | |
| Environment and Society report 2001/02 | 2.15 MB |
| Environment and Society report 2001 | |
Finance
| Links |
|---|
| Northumbrian Water Group |
| Northumbrian Water Limited financial statements |
Leisure
| Document | |
|---|---|
| Fishing guide 2010 | 1.97 MB |
| Kielder lodge guide | 3.48 MB |
| Kielder lodge price list 2010 | 1.36 MB |
| Kielder lodge site map 2010 | |
| Kielder caravan park tariffs 2010 | 4.98 MB |
| Kielder caravan park information and site map 2010 | |
| Kielder conference and training centre brochure | 2.56 MB |
| Kielder Water & Forest Park - 'Your Great Outdoors' - 2010 guide | 3.74 MB |
| Kielder Water & Forest Park - 'Your Great Outdoors' | 2.15 MB |
Regulations for business
| Document | |
|---|---|
| Access code | 5.85 MB |
| NWL addendum to the Self Lay Code | |
| Self Lay Main application form | |
| Self Lay Main application guidance notes | |
| Self Lay Main schedule | |
| Commencement of Self Lay works form | |
| Self Lay Main sampling and commissioning | |
| Self Lay Main fire hydrant notification | |
| Self Lay Main final inspection | |
Reports and leaflets
| Document | |
|---|---|
| The Abberton Scheme - water resources for the future | 1.35 MB |
| Water quality standards and replacing your lead pipes | |
| Corporate responsibility highlights - July 09 | 2.19 MB |
| Using water wisely | |
| Drought plan | 4.02 MB |
| Essex & Suffolk Water health and safety policy | |