Download library

Here you can download reports and publications relating to our business:

(Some of the reports are in PDF and require Adobe Acrobat Reader to view them.)

To read the pdf document with a screen reader please link to the Access Adobe website which provides useful tools and resources.

Adobe also has a free online conversion tool for pdfs

Reports / Leaflets

NW Health & safety policy

Water Quality report 2006

Environment and Biodiversity

BiTC Corporate Responsibility Index feedback 2005

BiTC Environmental Index feedback 2005

Sustainable Development Performance report 2004/05

Sustainable Development Performance report 2003/04

Environment and Society report 2002/03

Environment and Society report 2001/02

Environment and Society report 2001

Essential guide to the environment

Working with wildlife

Business and biodiversity

Codes of practice

Our promise to you

Getting answers - our code of practice on complaints

Dealing with leaks

Water and sewerage watchdogs

A guide to our special needs service

Managing debt 2006/07

Getting water to your home

Your water meter

Billing Leaflets

Direct Debit application

Your water your services

Your metered charges in Essex

Your unmetered charges in Essex

Enjoy the benefits of having a water meter in Essex

Your metered charges in Suffolk

Your unmetered charges in Suffolk

Enjoy the benefits of having a water meter in Suffolk

An essential guide to our charges scheme 2008/09

Paying your bill

Finance

Northumbrian Water limited financial statements

Our delivery plan 2005 -10

Regulations for business

Access code

Self lay code

Self lay code appendix 106

Self lay code appendix 206

Self lay code appendix 306

Self lay code appendix 406

Leisure

Kielder Conference and Training Centre brochure

Fishing guide 2008

Kielder Water & Forest Park - 'Your Great Outdoors'

Kielder Water & Forest Park - 'Your Wildlife'