The business charter
Essex & Suffolk Water provides water services to over 40,000 business customers in the region. As an important and valued customer, you should expect a consistently high quality of service from us. Our business charter represents a customer care package which covers the service standards we promise to deliver – and how we will compensate you if we fail to deliver.
Our charter covers these areas:
- Billing queries.
- Written complaints.
- Telephone complaints.
- Appointments.
- Interruption to your supply.
- Meter services.
- Drinking water quality.
- New supply connections.
- Flooding from our water mains.
The majority of our compensation payments are made automatically. If not, the charter sets out clearly what you need to do to make a claim.
© Northumbrian Water Limited 2006 - 2008