How to check for leaks

You can check for leakage by taking your own meter readings. Remember you are responsible for all water registered on the meter, whether it has been used in the normal way or caused by leakage.

First you will need to locate your meter - find out about reading your meter.

Now follow our step by step guide to leak detection:

• Take meter readings with the internal stop tap(s) that control the incoming mains cold water in the closed position. This should be done at a time when no water is being used, for example: out of working hours or at weekends.
• Check all overflow pipes for discharge
• Check all internal stop taps, sluice valves and, if installed, fire hydrants for leakage.
• Check that all site taps, wash down taps and stand pipes are shut when not in use, and are free from leaks.
• Check all water-using equipment within the site is operating correctly (eg heating/hot water systems/auto flush systems).
• Remember the installation of check meters and valves at strategic points may help to isolate/locate the problem.

If you require assistance in tracing a potential leak, having narrowed the leak position down by carrying out the above suggestions, please contact us on 0845 782 0999 to make an appointment for someone in our leakage team to contact you.

You can also refer to our code of practice Dealing with leaks for more information.