Bills

We've made it as quick and easy as possible for you to pay your bill. In this section you can find out more about your bill and alternative ways to pay.

Tariffs and charges

The amount on your bill covers the cost of supplying you with clean water and of removing and treating your wastewater.

We use the money you pay us in three main areas: investing in new assets to improve services and water quality, to maintain and replace existing assets such as treatment plants and pipes and for daily running costs. Our charges are excellent value for money and are amongst the lowest in the country.

Our prices change on 1 April each year and are approved by Ofwat, the industry regulator.

Unmetered charges

Essex customers

Your water and sewerage services bill is made up of two parts:
• a fixed charge
• a charge based on the rateable value of your property

For water you pay:

A fixed charge of £57.70 + 84.93p per £ of rateable value

These charges are subject to a minimum charge of £93.40

For sewerage:

If your sewerage services are provided by Anglian Water you will receive a separate bill from them. If they are provided by Thames Water we collect charges on their behalf. Details of Thames Water’s sewerage services charges are shown below.

A fixed charge of £42.00 + A charge for each £ of rateable value
Brentwood 40.22p
Havering, Barking, Dagenham, Redbridge 37.60p

Not connected for surface water drainage?

If you think that the rainwater from your property does not drain to the public sewer, please call your sewerage services provider on the relevant number shown below and ask for details of their surface water drainage allowance.

Anglian Water: 0845 791 9155 - Thames Water: 0845 920 0800

Suffolk customers

Your water services bill is made up of two parts:
• a fixed charge
• a charge based on the rateable value of your property

For water you pay:

A fixed charge of £57.70 + 98.40p per £ of rateable value

These charges are subject to a minimum charge of £93.40

Your sewerage services are provided by Anglian Water and you will receive a separate bill from them.

Not connected for surface water drainage?

If you think that the rainwater from your property does not drain to the public sewer, please call Anglian Water on 0845 791 9155 and ask for details of their surface water drainage allowance.

Metered charges

Essex customers

Your water and sewerage services bill is made up of two parts:
• a fixed charge
• a charge for the amount you use measured in cubic metres (m³). A cubic metre is 1,000 litres or 220 gallons

For water you pay:

A fixed charge depending on meter size (see table below) + A charge of 132.11p per cubic metre

Meter size Charge
(upper limit in mm) (per annum)
20mm  £38.00
30mm  £92.70
35mm  £157.80
40mm  £201.90
50mm  £337.80
65mm and above £576.90

For sewerage:

If your sewerage services are provided by Anglian Water you will receive a separate bill from them. If they are provided by Thames Water we collect charges on their behalf. Details of Thames Water’s sewerage services charges are shown below.

A fixed charge depending on meter size* + A charge of 64.73p per cubic metre

* Please contact Thames Water for further details

Not connected for surface water drainage?

If you think that the rainwater from your property does not drain to the public sewer, please call your sewerage services provider on the relevant number shown below and ask for details of their surface water drainage allowance.

Anglian Water: 0845 791 9155 - Thames Water: 0845 920 0800

Suffolk customers

Your water services bill is made up of two parts:
• a fixed charge
• a charge for the amount you use measured in cubic metres (m³). A cubic metre is 1,000 litres or 220 gallons

For water you pay:

A fixed charge depending on meter size (see table below) + A charge of 141.44p per cubic metre

Meter size Charge
(upper limit in mm) (per annum)
20mm  £38.00
30mm  £92.70
35mm  £157.80
40mm  £201.90
50mm  £337.80
65mm and above £576.90

Your sewerage services are provided by Anglian Water and you will receive a separate bill from them.

Not connected for surface water drainage?

If you think that the rainwater from your property does not drain to the public sewer, please call Anglian Water on 0845 791 9155 and ask for details of their surface water drainage allowance.

Tariffs for larger users

Metered customers with an annual consumption greater than 20,000 m³ can choose, by annual agreement with Essex & Suffolk Water, to be charged on one of our Focus Tariffs.

Water supply charges

This charge is in two parts

• A fixed charge per site plus
• A volume charge

The table below shows which tariff may be applicable to your business depending on the annual water consumption at the site.

Essex area of supply:

Tariff Annual consumption Site charge Volume charge
Focus20 20,000 - 50,000m3 £2,940 118.90p/m3
Focusextra 50,000 - 175,000m3 £11,340 102.05p/m3
Focusplus 175,000 - 1,000,000m3 
balance above 1,000,000m3
£30,120 91.35p/m3
82.24p/m3

Suffolk area of supply:

Tariff Annual consumption Site charge Volume charge
Focus20 20,000 - 50,000m3 £3,120 127.30p/m3
Focusextra 50,000 - 175,000m3 £11,940 109.62p/m3
Focusplus 175,000 - 1,000,000m3 
balance above 1,000,000m3
£30,480 99.01p/m3
88.40p/m3

Sewerage services charges
If your waste water services are provided by Thames Water, Essex & Suffolk Water will bill and collect sewerage services charges on behalf of Thames Water. The charges for these services are levied in accordance with the Charges Scheme of Thames Water Utilities Limited.

If your waste water services are provided by Anglian Water you will receive a bill direct from them for these charges.

Downloadable content

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    Your water your services 2012/13 - Essex customers

    Delivering value for money.

    PDF1.80mb

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    Your water your services 2012/13 - Suffolk customers

    Delivering value for money.

    PDF1.90mb

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    Your essential guide to our charges scheme 2012/13

    Incorporating water supply and miscellaneous charges.

    PDF0.00mb

  4. thumb

    Price increases

    How they are determined.

    PDF0.05mb

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