It helps us give you extra support when you need it
This could be due to age, disability, mobility, illness, mental health, communication needs, life changes (such as pregnancy) or if you have children under the age of five.
Our Priority Services include:
Stay safe in your home - set a password
Protect your home from scammers and bogus callers. We'll use your chosen password when we call or visit, so you know it's really us
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Water delivered to you if supply is interrupted
We aim to restore your water within 3 hours, if it's off for longer we'll deliver it to you, if you have limited mobility or need water for medical needs
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Communicating with you in different formats
We can send your bills and letters in large print, Braille and audio CD. We also offer Text Relay and British Sign Language video translation
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Extra support
You can let us know if you want more time to answer the phone or door if we call or visit you. We can also read your water meter if you find it difficult to take a reading
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Translation services
If English if not your first language, we can provide a telephone interpreter. You can also translate our website by clicking language options at the bottom of the page
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Let someone you trust manage your account
You can nominate a carer, relative or family to manage your account. They can speak to us on your behalf and we can send them your bills and letters
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Useful links
Contact us with a British Language interpreter
Contact us with a British Sign Language video interpreter, via the InterpretersLive! service
Contact us
Nominated contact form
Complete the form to nominate someone you trust to manage your account
Download here
Privacy Policy for Priority Services customers
We appreciate the trust you put in us with important, often sensitive, information about yourself
Find out more