Students moving home

Yes, unless your tenancy agreement says 'your bills are included' this bill is for you.

There's no need to worry, you'll only pay for the months you're in your student accommodation. We'll give you back anything extra you've paid when you move out.

Got a flatmate? You can both be on the bill and you'll both be responsible for paying it. 

If you need another person added, we can pop them on the account so they can chat to us, but they won't be responsible for making sure it gets paid.

The easiest way to pay is by Direct Debit, it's easy to set up in your 

online account. 

You can, of course, pay your bill any other way you like online with your debit or credit cards, or set up a payment plan.

It's totally up to you when you pay; weekly, monthly or in full when you receive your student finance.

When you move out, just log into your online account and let us know the date. That's it.  We'll take it from there and make sure any extra money you've paid is refunded to the names on the bill. If there is stil any money due, we'll send your last bill.

If you're struggling to pay, we're here to help you. There's many ways we can help. Uni is stressful enough without money worries. Just give us a call and we'll sort it together.

Priority Services are free services to help you manage your account easily. They include:

• bills in Braille or large print
• language translators
• water delivery for medical conditions
• Password scheme to protect your home from scammers

If you think these could help you, sign up here.

Just log into your online account and you'll find out there. We'll even tell you where it is.

If you're on a water meter, you can give us your meter readings in your online account.

Wasted water is bad for the environment and wastes money. 

• Dripping tap? A quick fix can save 5,500 litres of water a year.
• Leaky loo? 200 litres of water wasted everyday. We can fix it for free. Find out how here.
• Love a long shower? You're using 27% of your water! Keep it short and sing along to your fave four minute track. Plus, you'll save on your energy bills too.