Our charging arrangements

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Our new Charging Arrangements 2019-20 document has now been published.

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Retail competition

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The water industry in England is changing. As of April 2017, businesses, charities and public sector organisations will be able to choose their water retail service provider, just as you can with other utilities such as gas and electricity.

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Developers services

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This section contains all the information you need to help you apply for new connections to our existing water mains and information you need for sites that require new water mains installations.

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Water quality

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Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is always safe to drink.

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