New connections charging

Our consultation

Our consultation

We provide a wide range of services to help support new development. These services are often referred to as “new connection” services and the way that we charge for them is about to change.

From 1 April 2018 water and sewerage companies are required to follow new charging rules, set by our regulator Ofwat. We are asking customers that use our new development services for their opinions in advance of publishing our new charging arrangements for next year. Since August 2017 we have been engaging with customers and carrying out a consultation process that has helped us to shape the way we charge for our developer services in the future. We would like to thank all of those customers and stakeholders that have taken the time to complete our questionnaire, meet with us and attended our events. Your input has been invaluable as we have been developing our charges for next year.

Our consultation period is drawing to an end and we would like to give customers a final opportunity to have their say. In the downloadable content on this page you will find “Our Consultation Update – December 17” document. We hope that you find it informative and we would encourage customers and stakeholders to respond to the consultation questions within the document no later than 10 January 2018.

Who will be affected by the proposed changes to new connections charging?

If you are involved in property development and you require new connections to our water or wastewater networks, then these changes will affect you. Customers that will be affected will fall broadly in to a number of groups:

• Large companies constructing many new properties per year
• Small and medium sized building firms
• Individuals building a new property for themselves (self-build) or redeveloping their existing property
• Companies that provide infrastructure for developers e.g. Self-Lay Providers (SLP) and New Appointees (NAV)

Downloadable content

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    New connections charging

    Our consultation update - December 2017.

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    New connections charging

    Version 2 - updated November 2017.

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    Results of our consultation questionnaire

    Here’s a summary of what you told us. We’ve displayed the results for Essex & Suffolk (ESW) customers, Northumbrian (NW) customers and shown the results for our company as a whole (NWG).

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