Glad you asked. A leak allowance is money we pay back to you, in the event you find and fix a leak in your home.
We don't think it's fair you pay for water that you haven't used. Instead, we want to reward you for getting that leak fixed.
Leakage is a big waste of water, and we don't want that.
First, you need to have a water meter.
When you find the leak, take a meter reading. Then, take another meter reading four weeks after the repair is made. We will need these meter readings to calculate the money you may be entitled to.