Need to close your account with us? It's easy.
If you're moving out of our supply area or you no longer need your customer account, closing it is easy.
Simply tell us you're moving out with our online form. It will take less than five minutes to complete and you'll be on your way.
Things you'll need
To keep things quick and easy, you'll need your customer account number. It's 10 digits long, and you'll find it on a recent bill from us.
Once you've submitted the form, we'll be able to update your account, send you a final bill and bid you a fond farewell.
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!