Adoption codes
Find out the latest on Codes for Adoption Agreements here.

 

One of the key themes of the Code of Practice for Adoption Agreements published by Ofwat is to ensure that developer services customers can easily understand and access the choices available to them in the new connections market.

 

The Code also requires us to publish our current procedures for making, varying or terminating adoption agreements on company websites.

 

Full details of the Code for Adoption Agreements can be found here.

Delivery options

There are three delivery options available to customers for the new connections infrastructure they need.

 

For new water mains and services, the options are:

 

Choose to appoint an accredited Self-Lay Provider to provide the mains for future adoption by us

 

Since 2017. we've been working with Water UK and a number of Self Lay Providers to develop and implement the Code of Practice for Self Laying of Water Mains and Services – England and Wales.

 

As part of that piece of work, we're required to publish a Local Requirements document. This document highlights any company-specific information, which gives clarity to Self Lay designers and construction companies. Together, this ensures there is no uncertainty over our requirements.

 

Our Local Requirements document is available here. It replaces any former company-specific addenda to the previous Codes of Practice.

 

Our Self Lay process, application forms, guidance notes and Local Requirements documents can be found here.

 

We can provide requisition mains and services

 

All of our processes, application forms and guidance notes can be found here.

 

Use a new appointee

 

Details of this can be found on OFWATS's website.

Levels of service

Since July 2015, water and sewerage companies have reported against a nationally agreed set of developer services metrics.

 

These metrics have been extended to include Self Lay. The results are published quarterly by Water UK and the latest reports can be accessed here.

 

From 2 April 2018, the Code of Practice for Adoption Agreements also require us to provide customers with appropriate redress for failure to meet the current minimum levels of service.

 

The Adoption Codes Redress Scheme information can be accessed here.

Contact details

We realise that you may need to contact us at any time during the process so we've included contact details here.

 

Once we've begun to process any applications you'll be provided with a named contact along with their telephone and email details.

 

Developer Services North Developer Services South
Northumbrian Water Limited
Leat House
Pattinson Road
Washington
Tyne & Wear
NE38 8LB
Essex & Suffolk Water
PO Box 969
Chelmsford
Essex
CM2 0XL
Telephone: 03457 171100 Telephone: 0345 6094638
Fax: 0191 4196510 Fax: 01268 664802

Email: 

newdevelopmentwater@nwl.co.uk

Email: 

developerservicessouth@eswater.co.uk

 

Once we've begun to process any applications you'll be provided with a named contact along with their telephone and email details.

 

If you're ever unable to contact the named member of our team, you should be able to speak another member of the team using the general office contacts above.

 

In the unlikely event that you are unable to contact a member of our team, you should call the following in the suggested order.

 

North Telephone Email 

Sue Hill

0191 4196580

sue.hill@nwl.co.uk

Les Hall

0191 4196570

les.hall@nwl.co.uk

 

South Telephone Email 

Julie Maxwell

01268 664460

julie.maxwell@nwl.co.uk

Les Hall

0191 4196570

les.hall@nwl.co.uk

 

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