Every Customer Counts

We all need a little extra support at some point in our lives to help make things a bit easier. There are lots of ways in which we can help. We believe that everyone should have equal access to an unrivalled customer experience.

If you’re not sure someone calling at your home is from Northumbrian Water, did you know you can register a password with us? Perhaps you have an elderly parent or know someone in your community who needs support. If English isn’t your first language or you have a visual impairment, limited mobility or are hard of hearing, there are lots of ways in which we can help you to not only save time, but have peace of mind, because every customer counts. Find out more here.

Priority Services

Water without the worry  

We have a wide range of services designed for customers who may need extra help. Find out more



We support the communities we serve in a number of different ways. We have been widely recognised as leaders in our support for projects that make the areas we serve better places in which to live, work or invest. Find out more

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