Contact us

There are currently 22 events in your area:

  • Unplanned event

    HAN_POST OFFICE ROAD, WOODHAM MORTIMER-CM9

    Start Date: 18 May 2019, 09:30

    We are continuing to locate and repair a burst on a water main in your area which may be affecting some customers water supplies. We will continue to update you regularly. Thank you for your continued patience.

    Last Updated: 18 May 2019, 14:13

    Information about the types of events
  • Unplanned event

    HAN - HIGH STREET, THORNDON - IP23 7LX

    Start Date: 21 May 2019, 18:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 21 May 2019, 18:44

    Information about the types of events
  • Unplanned event

    HAN - SHELLEY ROAD - HUTTON - CM13 2SE

    Start Date: 03 June 2019, 12:30

    We are onsite and working to resolve a burst on a water main in your area. We expect supplies to be restored by 12.30 hours. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. Thank you for your patience.

    Last Updated: 03 June 2019, 12:50

    Information about the types of events
  • Unplanned event

    128 PATCHING HALL LANE CM1

    Start Date: 04 June 2019, 09:12

    We are currently on site carrying out a repair at this location. Some customers may experience reduced pressure. We apologise for any inconvenience this may cause and thank you for your patience

    Last Updated: 04 June 2019, 09:20

    Information about the types of events
  • Unplanned event

    IG11 - RIPPLE ROAD - BARKING - NO WATER & LOW PRESSURE

    Start Date: 05 June 2019, 13:49

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1500hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 05 June 2019, 13:51

    Information about the types of events
  • Unplanned event

    IP16 & IP17 - SAXMUNDHAM AREA - NO WATER OR LOW PRESSURE

    Start Date: 12 June 2019, 08:11

    We are aware that residents in this area currently have no water. We believe this is due to a burst water main and we are trying hard to locate this. If you notice a potential leak please get in touch on twitter (@eswater_care) or search Essex & Suffolk Water on Facebook. Thanks for your patience.

    Last Updated: 12 June 2019, 08:25

    Information about the types of events
  • Unplanned event

    HAN - ALLECTUS WAY - WITHAM - CM8

    Start Date: 21 June 2019, 18:55

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 21 June 2019, 17:58

    Information about the types of events
  • Unplanned event

    SOUTHEND ARTERIAL ROAD, HORNCHURCH, RM12

    Start Date: 26 June 2019, 20:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 26 June 2019, 19:41

    Information about the types of events
  • Unplanned event

    167 SOUTHEND ARTERIAL ROAD, HORNCHURCH , RM12

    Start Date: 26 June 2019, 20:00

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 26 June 2019, 19:51

    Information about the types of events
  • Unplanned event

    RM3 RM4 RM5

    Start Date: 30 June 2019, 19:58

    We are continuing our work to resolve a burst on a water main in your area. You will notice low pressure during this time. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. We will provide a further update tomorrow to confirm. Thank you for your patience.

    Last Updated: 30 June 2019, 21:27

    Information about the types of events
  • Unplanned event

    IG11 - STRATTON DRIVE - BARKING - NO WATER OR LOW PRESSURE

    Start Date: 03 July 2019, 16:55

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 1800hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 03 July 2019, 16:56

    Information about the types of events
  • Unplanned event

    Start Date: 15 July 2019, 20:45

    We are continuing our work to resolve a burst on a water main in your area. Our work is now due for completion by 02:30hrs. Once your supply is restored if you experience discoloured water, cloudy milky water or a reduction in pressure please click on Information about types of events below for advice. We will provide a further update tomorrow to confirm. Thank you for your patience.

    Last Updated: 15 July 2019, 20:51

    Information about the types of events
  • Unplanned event

    IP13 - FRAMLINGHAM

    Start Date: 30 July 2019, 07:54

    We now expect repairs to be completed by 6pm but water supplies may be affected until 8pm. We will be providing bottled water to all affected properties that require it. If we have any remaining water this will be available for collection from the following address; The Green, Brandeston Road, Earl Soham Thank you for your patience

    Last Updated: 30 July 2019, 16:57

    Information about the types of events
  • Unplanned event

    SS4 - ASHINGDON ROAD BRAYS LANE - ROAD CLOSURE DUE TO BURST MAIN

    Start Date: 10 August 2019, 10:54

    We are currently working to repair a burst water main on the junction of Brays Lane and Ashingdon Road. Becasue of this the road is currently closed. We will reopen this as soon as it is safe to do so but traffic management will remain for the rest of the weekend.

    Last Updated: 10 August 2019, 11:13

    Information about the types of events
  • Unplanned event

    SS1 - SOUTHEND - NO WATER OR LOW PRESSURE

    Start Date: 13 August 2019, 08:13

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 13 August 2019, 08:23

    Information about the types of events
  • Unplanned event

    FAMBRIDGE ROAD, MALDON, CM9 6PE

    Start Date: 16 August 2019, 18:03

    We are currently on site carrying out a repair at this location. Some customers may experience loss of supply or reduced pressure. We apologise for any inconvenience this may cause and thank you for your patience

    Last Updated: 16 August 2019, 18:04

    Information about the types of events
  • Unplanned event

    CM6 - CM3 - NORTH END - FORD END - GREAT WALTHAM

    Start Date: 18 August 2019, 19:31

    We re still working hard to fix the water supply issue in your area. We expect to finish our work by 22:30hrs and will continue to update you on our progress. Thanks for your continued patience.

    Last Updated: 18 August 2019, 19:44

    Information about the types of events
  • Unplanned event

    CM3 - LITTLEY GREEN

    Start Date: 18 August 2019, 20:48

    EVENT CREATED: AWAITING FIRST UPDATE.

    Last Updated: 18 August 2019, 20:50

    Information about the types of events
  • Unplanned event

    SS14 - AUDLEY WAY - BASILDON

    Start Date: 27 August 2019, 21:29

    We are carrying out work in your area to fix a burst water main. We expect to be finished by 22:30hrs. Please note, you may notice discoloured water or low pressure. This is nothing to worry about and more advice is available here. Thanks for your patience.

    Last Updated: 27 August 2019, 21:32

    Information about the types of events
  • Unplanned event

    SS15 - LAINDON AREA - NO WATER OR LOW PRESSURE

    Start Date: 29 August 2019, 12:25

    We are aware of an issue that is affecting the water supply in your area. We re currently investigating, and working hard to get this fixed. We ll update you soon. Thanks for your patience.

    Last Updated: 29 August 2019, 12:30

    Information about the types of events
  • Unplanned event

    CM0 - SEAWY - ST LAWRENCE

    Start Date: 08 September 2019, 14:15

    The repair has been completed and the water has been restored to the area.

    Last Updated: 08 September 2019, 15:44

    Information about the types of events
  • Unplanned event

    SS16 - LEE CHAPEL - BASILDON - NO WATER OR LOW PRESSURE

    Start Date: 09 September 2019, 19:18

    We are aware of an issue that is affecting the water supply in your area. We have located a burst in the Lee Chapel Lane area, and are currently working hard to get this fixed. You may experience a reduction in your water pressure while the work is ongoing. We ll update you soon. Thanks for your patience.

    Last Updated: 09 September 2019, 21:15

    Information about the types of events

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Accounts and billing

Accounts and billing

You can update your account quickly and easily using the following online services.

Online

Telephone

Why queue? Call our automated services which are available 24 hours a day, 365 days a year, or click the relevant online links above.

 

To make a payment or check your account balance

You will need your 12 digit customer reference number ready which can be found at the top of your bill.

 

Call our automated service free on 0800 032 3415 (or 01502 584 967).

 

For water enquiries please ring 0345 782 0999.

To report a leak or flood please ring 0800 526 337.

 

To provide a meter reading

You will need either your property reference number from the meter reading card we left you, or your 12 digit customer reference number which can be found at the top of your bill.

 

Call our automated service free on 0800 032 3416 (or 01502 565 402).

 

If you would prefer to call us and speak to one of our Customer Service Advisors, please call us on - 0345 782 0111.

 

We are open to take billing calls 8am-6pm Monday to Friday and 8am-1pm Saturday.

Call costs – standard network charges apply. However charges from some networks or mobile phones may vary. Calls may be monitored or recorded in order to improve service quality and for staff training.

Write to us at:

Essex & Suffolk Water
Customer Centre
PO Box 292
Durham
DH1 9TX

Water and sewerage enquiries

Call us for enquiries regarding your water services on 0345 782 0999

For general enquiries about water services our phone lines are open:

8am - 5pm Monday to Friday

For water emergencies we are open 24 hours.

For third parties who work near our assets - please view the PDF - Working near our assets′ - for further information and contacts.

Sewerage services

Essex & Suffolk Water does not provide sewerage services. Our customers receive these from either Anglian Water or Thames Water. If your sewerage services are provided by Anglian Water you can
contact the company with service or billing queries
on 0345 791 9155 (8am until 8pm Monday - Friday
and 9am until 1pm Saturday). For sewerage service queries and emergencies their 24/7 number is
0345 714 5145.

If you receive your sewerage services from Thames Water, we collect the sewerage charges on their
behalf. This is shown on your bill. If you have a service query please contact Thames Water on 0800 316 9800. For billing enquiries please call us on 0345 782 0111.

Write to us at:

Essex & Suffolk Water
Customer centre
PO Box 292
Durham
DH1 9TX

Report a leak or flood

Report a leak or flood

If it′s not an emergency, you can check our Leaks In Your Area map before reporting a leak to see if we already know about it:

CLICK HERE to check our ′Leaks In Your Area map

 

If you spot a leak in the street and it′s not on the map, please tell us so we can check it out:

CLICK HERE to ′report a leak′ online

If it′s an emergency, please call us:

Leaks

0800 526 337

Our phone lines are open 24 hours a day.

Landlord enquiries

Landlord or tenant enquiries

Call us if you have any specific landlord or tenant enquiries on 0845 8506421

8:30am - 5pm, Monday to Friday

Write to us at:

Northumbrian Water
Landlord Integrity
Abbey Road
Pity Me
DH1 9WG

Compliments and complaints

Whether you want to tell us that we have done something really well or that we could have done something better, we really want to talk.

We value our customer’s opinions and this feedback can help us shape the way we operate.

The quickest and easiest way to do this is to call; if you are contacting us about a complaint we will do whatever we can to resolve it straight away.

If this relates to your bill, call:

0345 266 0534

(Monday - Friday 08:00-18:00 and Saturday 08:00-13:00)

If this relates to your water services, call:

0345 782 0999

(Monday - Friday 08:00-16:00)

Alternatively you can email us at webcustenqs@eswater.co.uk. We will make sure you will receive a response to your email; this can take up to 10 working days.

Head office

Head office

Call our head office on 0845 604 7468

Our phone lines are open from:

8:00am - 5:00pm Monday to Friday

Write to us at:

Northumbrian Water
Abbey Road
Pity Me
Durham
DH1 5FJ

twitter

Follow us on our Twitter customer care account - helping with any customer service queries.

Priority Services

Water without the worry  

We have a wide range of services designed for customers who may need extra help. Find out more

Check our leak map

 

If you see a leak in the street, check our leak map to see if it has been reported. Find out more

Community portal

 

Our community portal is your voice in the work we do to improve your water services. Find out more

Warm weather advice

watering can  

We are asking our customers to keep using water wisely as the current spell of warm and dry weather continues. Find out more

Email

 

You can contact us by email by completing an online form. Find out more

Have your say

 

Your feedback is important to us, and allows us to shape the services we provide in the way that you want us to. Find out more

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