Our plan 2020-25
Welcome to our plan for delivering services from 2020-25, developed with help from our customers.
Our plan sets out our ambition to deliver world class services and explains how we′ll do this.
Visit our business plan website www.nwgourplan.co.uk to find out more about what our plan means for you and your community.
to our plan.
Our plan is structured across six key themes to deliver the outcomes that matter most to our customers.
Business Plan Appendices
NES.AV – Addressing Affordability and Vulnerability
NES.CA – Securing confidence and assurance
NES.CE – Securing cost efficiency
NES.CMI – Targeted controls, markets and innovation
NES.LR – Securing Long-Term Resilience
NES.OC - Delivering Outcomes for Customers
We′ve created a website where you can find key details about our plan and what it means for you.
Find out more
© Northumbrian Water Limited 2019
Northumbrian Water LimitedRegistered in England and WalesCompany Number: 02366703Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ