Living Water

Our plan 2020-25

Our plan 2020-25

Welcome to our plan for delivering services from 2020-25, developed with help from our customers.

Our plan sets out our ambition to deliver world class services and explains how we′ll do this.

Visit our business plan website to find out more about what our plan means for you and your community.

Downloadable content

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    A Guide

    to our plan.


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    Executive summary

    Our plan is structured across six key themes to deliver the outcomes that matter most to our customers.


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    Our plan on a page

    Presentation placemat.


Supporting Documents

Business Plan Appendices

1.1 Glossary of the acronyms
1.2 Published documents
2.1 Our approach to triangulation
2.2 Customer engagement executive summaries
2.3 PR19 research tool
2.4 PR19 Acceptability Engagement
2.5 Our Plan 2020-2025
Essex & Suffolk Water and Northumbrian Water
2.6 Long Term Water Quality plan
3.1 Extraordinary Leadership Programme
3.2 Enhancement business cases
3.3 Our approach to void properties and gap sites
3.4 Resilience Framework Independent Assessment
3.5 Workforce 2020-25 Strategy
3.6 Resilience Assessment Final Report Too critical to fail sites
3.7 DWMP Implementation Plan
3.8 Digital Vision 2020-25
3.9 WINEP Cost Adjustment Mechanism
4.1 Bespoke Definition Resubmission
4.2 Performance Commitments Evaluation
4.3 Data Table Submission Commentary
5.1 Separate Price Controls Analysis
5.2 Review of Bioresources RCV allocation – Economic Insight, April 2018
5.3 Review of Water Resources RCV allocation – Economic Insight, May 2018
6.1 Bid Assessment Framework
6.2 Bioresources Strategy
7.1 PR19 Wholesale Real Price Effects Analysis and Evidence
7.2 PR19 Retail household IPP analysis and evidence
7.3 VOA Alteration Impact Report _WS7
7.4 Uniform Business Rates Revaluation 2017 – Northumbrian Water - Letter to D Alborough WS7
8.1 Our approach to taxation
8.2 Stress Test Evidence
10.1 Data Assurance Reports


NES PR19-17z notional gearing
NES PR19-17z actual gearing
NES RCV adjustments feeder model IAP Mar 19
NES Residential retail revenue IAP Mar 19
NES Revenue adjustments feeder model IAP Mar 19
NES Totex menu IAP Mar 19
NES Water trading IAP Mar 19
NES Bill Waterfall Model 12c
NES Land disposals IAP Mar19


Additional Evidence

NES.AV – Addressing Affordability and Vulnerability

NES.AV.A2 - Appendix 1 - Social Tariffs 2019 Research Report (Executive Summary)

NES.CA – Securing confidence and assurance

NES.CA.A1-A2 - Additional Evidence - Extracts from Board Assurance Statement
NES.CA.A6 - Additional Evidence - NWL Response to Data Assurance Report Findings
NES.CA.A6 - Additional Evidence - Data Assurance Reports

NES.CE – Securing cost efficiency

NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised approach is now a final version
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised Approach - Support Document A
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised Approach - Supporting Document B
NES.CE.A1.1 - additional evidence - Sewage pumping station capacity - Revised Approach - Supporting Document C
NES.CE.A1.1 - Additional Evidence - A Review of Ofwat IAP Base Sewage Collection Models
NES.CE.A1.3 - Forecasted BOD Load - Response to Ofwat’s Challenge March 2019
NES.CE.A1.4 - Review of the treatment of enhancement opex in Ofwat’s PR19 initial assessment of business plans
NES.CE.A1.7 - KPMG Waste Water Enhancement Econometric Model Review 15.3.19 (Draft)
NES.CE.A1.2 - Abstraction Charges - Explanation of Sustained Increase in Charges from 2017

NES.CMI – Targeted controls, markets and innovation

NES.CMI.A3.1 - Response to Ofwat on Water Trading - Action
NES.CMI.A3.2 - Additional Evidence - Appendix 1 - Report on the NES-TMS 2015-35 Water Trade
NES.CMI.A3.2 - Additional Evidence - Thames-Essex Chigwell Agreement
NES.CMI.A5 - Howdon STW Expansion
NES.CMI.A5 - Howdon STW Expansion Plan
NES.CMI.B1.2 - Additional Evidence - Targeted controls, markets and innovation

NES.LR – Securing Long-Term Resilience

NES.LR.A4 - Additional evidence - Our response to PwC’s resilience assessment

NES.OC - Delivering Outcomes for Customers

NES.OC.A1-74 - Additional Evidence - Appendix 1
NES.OC.A19 - Action Response -v0.1 - Action plan
NES.OC.A24 + NES.OC.A24A - Additional Evidence - Response to Ofwat on Drought Resilience
NES.OC.A25 - Action Response - v0.1 - Risk of Sewer Flooding in a Storm Methodology
NES.OC.A35 - Additional Evidence - Unplanned Outage 2018-19 work plan
NES.OC.A35 - Additional Evidence - UPO Actions
NES.OC.A4 - Additional evidence - Appendix 1
NES.OC.A57 + NES.OC.A58 - Additional Evidence - Water Environment Improvements Bespoke Definition
NES.OC.A57 + NES.OC.A58 - Additional Evidence - Water Environment Improvements Performance Commitment Guidance

Living Water - Our plan 2020-25 and beyond


We′ve created a website where you can find key details about our plan and what it means for you. Find out more

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