Contact us

Report a leak

Report a leak

If your contact is an emergency and / or you need an immediate response please do not use this form.

Telephone our customer centre on 0800 526 337 (24 hour service) where one of our customer advisors will be happy to help you.

How to report a leak

If you spot a non-urgent leak in the street, don’t just ignore it. There are four ways to enter:

1. Complete our online form (below) for non urgent leaks
2. Tweet a photograph of the leak to @eswater_care
3. Notify us using our web chat facility through our website
4. Call us on our leakline on 0800 526 337 for any urgent leaks

You’ll need to give us details about where the leak is and also your contact details to enter the competition.

How bad is the leak?

Here’s a guide to show how to describe the size of the leak if you are unable to send us a picture.


Please note: It is important that you complete as many of the fields as possible. These fields provide us with important information that will help us with your request.

Where is the leak / burst?

Choose from map

loading map... Drag the marker or click/tap on the map to access the menu

Address and/or description of location

It would be really helpful if you could attach a photograph(s) (Maximum file size 3mb for each file).

Please provide details of the leak / burst

We may need to contact you to clarify some of the details you have provided, how shall we contact you?

If Yes – we will use the above contact details to keep you informed.

Saving water is important to us. Thank you for taking the time to report the leak.

How to get it fixed


Helping you to repair leaks is one of our top priorities. Find out more

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