Moving Day

Advice and tips to help you on moving day

Tips for your new home

Moving home? How exciting!

You′ll find lots of popular tips and bits of advice here, to help make your move as simple as possible.

Your checklist

What′s moving day without a checklist?

1. Check your internal stop tap works

This is so important. If you ever have a leak, you need to be able to turn off your water supply with the internal stop tap.

Most stop taps are under the kitchen sink or in the bathroom.

Check your stop tap works by turning your cold tap on, and turning your stop tap to the off position. Your cold tap should stop running.

If this doesn′t happen, it is important to get the stop tap fixed. Contact a reliable plumber.

2. Some information on taste and smells in your water

We get lots of questions about the taste and smell of water from new movers. Often, it is because the water supplied to your old home could be from a different source to the water in your new home.

This can mean you notice a difference in taste or smell, but it is nothing to worry about.

Our water is treated to the highest standard, so we can supply you with clean, clear and great tasting water.

If your new property was empty for a while, there may be “old water” standing in the pipes.  Simply run the cold taps to get rid of the old water.

3. Tell us you′ve moved, if you haven′t already

Telling us you′ve moved is easy. Simply choose the option that suits you best, and fill in the form.

4. Give a meter reading

If your home has a meter, don′t forget to give us a reading.

You can give us a reading with:

Watch our video on how to find and read your water meter:

5. Do you need a little extra help?

Every customer matters, and we want to provide the best service we can.

Our Priority Services are free to use, and include:

  • bills in Braille, large format or audio CD
  • British sign language interpretation
  • password scheme, to protect you from bogus callers
  • nominated contacts, so your trusted friend, family member or caregiver can manage your account for you
  • language translation services, if English isn′t your first language
6. Make sure we can keep you informed

We work every day of the year to keep our water and sewerage pipes flowing.

Occassionally things can go wrong, and we want to keep you informed and updated during planned work or an emergency.

Sign up to our text service and follow us on Twitter to keep up-to-date.

7. Pop the kettle on

Yes, you've still got things to do, but everyone needs a break! Why not pop the kettle on?

Best of luck in your new home!


  1. thumb

    Welcome to your new home

    Everything you need to know to help you to settle in to your new home.


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    Water without the worry

    Giving you that extra support when you need it.


Struggling to pay your bill?


If you′re on a low income, receive benefits, or need to use lots of water for medical reasons, we have schemes to help you pay your bills. Find out more

Priority Services

Water without the worry  

We have a wide range of services designed for customers who may need extra help. Find out more

Considering a water meter


Saving money is a priority for most households. A water meter can help! Find out more

Water quality


Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use. Find out more

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