Priority Services

We have a wide range of services designed for customers who may need extra help.

Priority Services

This section contains information about the services we offer which are free of charge to our customers.

You may also wish to register your details with your gas and electricity provider as they can offer priority assistance if there is a problem with your supply.

Meter reading service

If you are unable to read your meter yourself, we can provide two additional meter readings each year at a time to suit you if required.

Password scheme

All customers can register a password to help guard against bogus callers.

Visually impaired

We can send your bills and other literature to you in Braille, large print, on CD, or we can send you a magnifying strip.

Deaf or hard of hearing

If you would like to speak to us with a British Sign Language interpreter, we can arrange this. Alternatively you can call us using your textphone by using the prefix 18001 with any of our listed numbers. Text Relay will pick up the call and act as our interpreter.

Medical condition or mobility problems

If there is an emergency interruption to your water supply which we are unable to repair quickly, we can arrange to deliver bottled water to you. Please let us know if you need a little extra time to answer the door or telephone, or if vehicle access to your home is needed at all times.

Nominated contact

If you want a relative, friend or carer to be able to contact us about your bill, we need your permission. This will safeguard your interests and privacy. Alternatively, we can arrange for your bill to be sent to a relative or friend that you trust and who has agreed to help. They can sort out payment on your behalf.

Downloadable content

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    Priority Services

    Can we help you? A guide to our Priority Services.

    PDF1.61mb

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    Priority Services

    Form.

    PDF0.20mb

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Follow us on our Twitter customer care account - helping with any customer service queries.

Register for Priority Services

Special assistance  

Complete the online form via the link below to register for Priority Services. Find out more

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