Your services

Water is vital for all life on this planet


It is essential for the environment and the health of us all. To reach our taps water has to be taken from the natural environment, highly treated, delivered to the places where we want to use it and cleaned again afterwards.

Our customers are supplied with the highest quality of water. Water quality is checked at every stage on its journey to your taps. At the treatment works it is monitored 24 hours a day, 365 days a year, to ensure that the water is always safe to drink.


To make sure that customers who need emergency work are able to rely on us 24/7, we need to schedule any non-emergency work between 8.00am and 4.00pm, Monday to Friday. This will help keep our bills amongst the lowest in the country.

If your work is non-emergency, we will schedule it totally free of charge and let you know when we will do the work. Because we know that sometimes it′s important to you to get same day service, for only £95.67 (plus VAT) we can fast track your appointment so that one of our technicians will visit the same day.

No water / poor pressure

Tastes and smells

Dealing with leaks


Follow us on our Twitter customer care account - helping with any customer service queries.

Community portal


Our community portal is your voice in the work we do to improve your water services. Find out more

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