Anglian Water: sewerage charges
You'll receive one bill from us for both your sewerage and water charges from January onwards. If you’re contacting us about your latest bill and payment, you may find some helpful information about the change on our dedicated page One bill Anglian Water.
How would you like to talk to us?
British Sign Language interpreters
We're pleased to offer British Sign Language interpretation from our partners at Sign Solutions.
If you are deaf or hard of hearing, you can get in touch with us using the Sign Solutions video link or app, and they'll translate to our contact teams whilst you're on the phone.
Online contact form / write to us
Do you have a question for us, about your bills, moving home, updating your details, or changes to your payment plan? Something else entirely? No problem, use our online contact us form!
You can also write to our Head Office:
Northumbrian Water Ltd
Northumbria House
Abbey Road
Durham
DH1 5FJ
Bereavement support
We have partnered with Settld to provide a free online form to notify us of a bereavement. You can also use Settld to inform all other organisations, from banks to social media providers, in one go.
If you prefer, you can call us.
Find out more here.
Need to make a complaint?
Please let us know about any concerns you have. Find out more about customer care here.
Environmental information
Request information about our environmental activities here.
Our guaranteed standards of service
Find out more information about our guaranteed standards of service.