Northumbrian Water

Winner of the Queen’s
Award for Enterprise

in the category of
sustainable development

We are proud to provide a sustainable, affordable, clean and safe water supply and to manage and treat the waste water returned to us in a way that protects the environment.

Contact information

Ask us

Have you got a question for Essex & Suffolk Water?
Ask our online customer support for further advice and information.

By telephone

For enquiries about water services - this is a 24 hour service. 0845 782 0999

For billing enquiries - lines are open from 8am to 6pm Monday to Friday and 8am to 1pm on Saturday (please have your reference number handy).

0845 782 0111
To report a water leak - this is a 24 hour service. 0800 526 337
Head office main switchboard - Lines open from 8am to 5:30pm Monday to Friday. 01245 491 234
Language Line - If English is not your first language, please call our telephone interpretation service. 0845 310 9900
Minicom enquiries - A minicom text facility is available for customers who have hearing or speech difficulties. 01245 212 239
RNID Typetalk - Your call will be answered by a Typetalk operator who will relay the call to us.

For billing enquiries the number is
18001 0845 782 0111.
For non-billing enquiries the number is
18001 0845 782 0999.

Online

If you want to contact us with a query, you can email us by completing one of the online contact forms.

If your enquiry requires an urgent response please call on one of the telephone numbers listed above.

 

My account

 

Report to us

 ESW water bill Change payment online
Apply for a meter
Leave us your meter reading online
Change address online
Special assistance registration
Billing payment query
Water Direct application
 Child in raincoat and wellies in rain

Urgent response to report a water leak / burst or flood -                              tel: 0800 526 337 (24 hr service).

Report a leak / burst or flood

Urgent response to report water quality / supply / pressure -                     tel: 0845 782 0999 (24 hr service).

Report water quality / supply / pressure

 

General enquiries

 

Leisure

 ESW water bill

Other general queries
Getting answers query
Codes of practice

 Hanningfield reservoir at sunrise Kielder holidays contact form
Kielder Conference contact form
Kielder Conference brochure request
Kielder Lodges brochure request
Fishing query
 

Reference

 

Environment

 Publications Research/student query
Publications/report requests
Historical facts/general data request
Education resources request
 Abberton reservoir Environmental information regulations
Biodiversity query
Other environmental queries
Conservation/Water saving products

By post

You can write to us at the following addresses:

For billing enquiries please write to:

Essex & Suffolk Water
Customer Centre
P O Box 292
Durham
DH1 9TX

If you are unhappy about any aspect of our service, please write to:

Essex & Suffolk Water
P O Box 600
Durham
DH1 9NW

If you are not happy with our response, you can contact the Consumer Council for Water Eastern, the regional independent consumer organisation, which will act on your behalf. The address is:

Consumer Council for Water Eastern
Ground Floor
Carlyle House
Carlyle Road
Cambridge
CB4 3DNA

Telephone: 0845 795 9369

Sewerage services

Essex & Suffolk Water does not provide sewerage services. Our customers receive these from either Anglian Water or Thames Water. If your sewerage services are provided by Anglian Water you can contact the company with service or billing queries on 0800 919 155 (8am-8pm Monday - Friday and 9am-1pm Saturday).

If you receive your sewerage services from Thames Water, we collect the sewerage charges on their behalf. This is shown on your bill. If you have a service query please contact Thames Water on
0845 920 0800. For billing enquiries please call us on 0845 782 0111.