Contact

Ask us	Sewerage services
By telephone	By online forms
By post

Ask us

By telephone

We are open to take billing calls 8am-7pm Monday to Friday and 8am-3pm Saturday 
• Our busiest day is always a Monday
• Our busiest times of the day (Monday to Friday) are usually between 8am-10am, 11am-12noon and 5pm-6pm
Calling outside these times will help you to get through to one of our advisors as quickly as possible.

For emergencies about water services - this is a 24 hour service.	0845 782 0999
For billing enquiries - lines are open from 8am until 6pm Monday to Friday and 8am until 1pm on Saturday (please have your reference no. handy).	0845 782 0111
For general enquiries about water services - lines are open from 8am until 5pm Monday to Friday.	0845 782 0999
To report a water leak - this is a 24 hour service.	0800 526 337
Head office main switchboard - lines open from 8am until 5:30pm Monday to Friday.	0845 604 7468
Language interpretation - if English is not your first language, please call our telephone interpretation service on the billing or general enquiries numbers listed above and ask for an interpreter.
Minicom enquiries - a minicom text facility is available for customers who have hearing or speech difficulties.	0845 601 5053
Text Relay - your call will be answered by a text relay operator who will relay the call to us.	Billing enquiries - 18001 0845 782 0111 Non-billing enquiries -18001 0845 782 0999

By post

You can write to us at the following addresses:

For billing enquiries please write to:

Essex & Suffolk Water Customer Centre P O Box 292 Durham DH1 9TX

If you are unhappy about any aspect of our service, please write to:

Essex & Suffolk Water P O Box 600 Durham DH1 9NW

If you are not happy with our response, you can contact the Consumer Council for Water Eastern, the regional independent consumer organisation, which will act on your behalf. The address is:

Consumer Council for Water Eastern Ground Floor Carlyle House Carlyle Road Cambridge CB4 3DN Telephone: 0845 795 9369

Sewerage services

Essex & Suffolk Water does not provide sewerage services. Our customers receive these from either Anglian Water or Thames Water.

If your sewerage services are provided by Anglian Water you can contact the company with service or billing queries on 0845 791 9155 (8am until 8pm Monday - Friday and 9am until 1pm Saturday).

If you receive your sewerage services from Thames Water, we collect the sewerage charges on their behalf. This is shown on your bill. If you have a service query please contact Thames Water on
0845 920 0800. For billing enquiries please call us on 0845 782 0111.

Online

If you want to contact us with a query, you can email us by completing one of the online contact forms.

If your enquiry requires an urgent response please call on one of the telephone numbers listed above.

My account		Report to us
	Change payment plan online Apply for a meter Leave us your meter reading online Change address online Special assistance registration   Billing payment query Send us your document Codes of practice		Urgent response to report a water leak / burst or flood -  tel: 0800 526 337 (24 hr service) Report a leak / burst or flood Urgent response to report water quality / supply / pressure - tel: 0845 782 0999 (24 hr service) Report water quality / supply / pressure
Leisure		Environment
	'Go fishing' - contact form		Biodiversity query Other environmental queries Conservation / Water saving products
Reference
	Research / student query Publications / report requests Historical facts / general data request         Education resources request