Contact Information
We always welcome your comments, queries and concerns, no matter how large or small they may be. Send us an email, call, or write to us by using the details below. Thank you.
Online
If you want to contact us with a query, you can email us by completing one of the online contact forms.
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By Telephone
| For enquiries about water services - this is a 24 hour service | 0845 782 0999 |
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For billing enquiries - lines are open from 8am to 6pm Monday to Friday & 8am to 1pm on Saturday (please have your reference number handy) |
0845 782 0111 |
| To report a water leak - this is a 24 hour service | 0800 526 337 |
| Head office main switchboard - Lines open from 8am to 6pm Monday to Thursday and 8am to 5.30pm on Friday | 01245 491 234 |
| Language Line - If English is not your first language, please call our telephone interpretation service | 0845 310 9900 |
| Minicom enquiries - A minicom text facility is available for customers who have hearing or speech difficulties | 01245 212 239 |
| RNID Typetalk - Your call will be answered by a Typetalk operator who will relay the call to us |
For billing enquiries the number is 18001 0845 782 0111. |
By Post
You can write to us at the following addresses:
| For billing enquiries please write to: |
|
Essex & Suffolk Water |
| If you are unhappy about any aspect of our service, please write to: |
|
Essex & Suffolk Water |
| If you are not happy with our response, you can contact the Consumer Council for Water Eastern, the regional independent consumer organisation, which will act on your behalf. The address is: |
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Consumer Council for Water Eastern Telephone: 0845 795 9369 |
Sewerage Services
Essex & Suffolk Water does not provide sewerage services. Our customers receive these from either Anglian Water or Thames Water. If your sewerage services are provided by Anglian Water you can contact the company with service or billing queries on 0800 919 155 (8am-8pm Monday - Friday and 9am-1pm Saturday).
If you receive your sewerage services from Thames Water, we collect the sewerage charges on their behalf. This is shown on your bill. If you have a service query please contact Thames Water on 0845 920 0800. For billing enquiries please call us on 0845 782 0111.