Did you know, landlords can manage all their rental properties through the Landlord TAP?
If you're a landlord, and need to tell us about a change to any of your rental properties, you can do it on the TAP.
We’re happy to let you know that the new and improved version of Landlord Tap is now available. Following feedback from users, we've made a number of improvements to make Landlord Tap much easier to use.
If you are experiencing any problems with the new portal, please contact the Landlord TAP Helpdesk on +44207 157 9807, or email LTAPHelpdesk@candc-uk.com
Landlord Tap Support
Contact the Landlord Integrity Team
If you have a question or need some help, you can get in touch with us by:
- emailing landlords@nwl.co.uk
- calling 0345 850 6421.
You can also write to us at:
Landlord Integrity
PO Box 300
Durham
DH1 5FJ
Our Landlord Integrity Team is available Monday to Friday, 8am to 5pm.
What information do you need about my tenant and what can I share under GDPR?
We need the tenant's:
- title (Mr, Mrs, Ms etc.)
- first name(s), and
- surname(s).
We would also like to know, if possible:
- their date of birth, and
- any previous addresses.
As for what information can you share under GDPR, we have a helpful guide available to download below.
Can I view my account and bills on Landlord TAP?
No. The Landlord Tap is used to:
- add and remove properties from your rental portfolio, and
- let water and sewerage companies know about tenant changes.
I pay the bill for my rental properties, can I have one bill for them all?
Great news, we can combine all your rental properties into a 'Scheduled Account'.
What's that?
A Schedule Account means you can have several properties on one bill. You'll still see the breakdown of what each property costs, but you won't get lots of bills any more.
For more information, please call our Landlord Integrity team on
0345 850 6421.
Can my tenant apply for a water meter?
If your tenancy agreement is for less than 6 months, they can apply with your permission.
If your agreement is 6 months or longer, and they pay the water bill, they can apply for a water meter without your permission.
Download our documents
Take me to the Landlord Tap
The easiest way to tell water companies about tenancy changes
Go to the TapMore from Essex & Suffolk Water
National Landlords Association
Support, advice and an active voice for landlords across the country
Visit their website
Home Emergency Cover
Cover for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets
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