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Manage your account online

Discover all you can do with an online account. It's a quicker, easier way to manage your account.

Create an online account

Make payments, set up a payment plan, view your usage, and more. It takes a few minutes to set up.

Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

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Bills and payments

Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

Your 2026 bill explained

View your bill

Make a payment

Set up a Direct Debit

Set up a payment plan

Ways to pay your bill

Understanding your bill

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Our charges

Feedback on our billing service

Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

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Moving home

If you're a new or existing customer, student, or landlord, letting us know you're moving is easy.

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Moving day checklist

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Water meters

Find out if a meter can save you money, apply online, give a reading, and how to find your meter.

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Water meters

Find out if a meter can save you money, apply online, give a reading, and how to find your meter.

Usage calculator

Apply for a meter

Smart water meters

Give a meter reading

How to find your meter

Your 2026 bill explained

If you have questions about your new bill, charges, or payments, we’ve put all the answers in one place.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

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Water meters

Find out if switching to a water meter could save money and apply online.

Usage calculator

Apply for a meter

Smart water meters

Give a meter reading

How to find your meter

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find an approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 2.0 million customers in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

News

Our new quarterly newsletter, brings you the latest news, updates and useful information.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

Accessibility

My account

My account dashboard

Your account details, all in one place.

Moving home

It's quick and easy to let us know you're moving.

Switch to eBilling

View your bills online and cut down on paper waste.

Apply for a water meter

It only takes a few minutes to apply.

Check my local area

Check for leaks or water disruptions that could be affecting your water supply.

Your 2026 bill explained

If you have questions about your new bill, charges, or payments, we’ve put all the answers in one place.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Return

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

Return

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

Return

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Return

Water meters

Find out if switching to a water meter could save money and apply online.

Usage calculator

Apply for a meter

Smart water meters

Give a meter reading

How to find your meter

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find an approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 2.0 million customers in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

News

Our new quarterly newsletter, brings you the latest news, updates and useful information.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

My account dashboard

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Accessibility

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Water quality information

Maximum hardness

More about water hardness

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Community Hub

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Northumbrian Water Limited

Registered in England and Wales | Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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Hosepipe restrictions

There is a Temporary Use Ban, also known as a hosepipe ban, across our supply area.

Visit our Temporary Use Ban page for more information.

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