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There is a Temporary Use Ban, also known as a hosepipe ban, across our supply area.

Microsoft service outage

There is a Temporary Use Ban, also known as a hosepipe ban, across our supply area.

Visit our Temporary Use Ban page for more information.

Microsoft service outage

Following a global Microsoft outage affecting some of our systems, you may experience slower responses from us while services return to normal.

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We’re here to help whenever you need us. Find out how to get in touch with us here.

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If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Return

Water meters

Find out if switching to a water meter could save money and apply online.

Usage calculator

Apply for a meter

Smart water meters

Give a meter reading

How to find your meter

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We're here to help whenever you need us. Find out how to get in touch with us here.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find an approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 2.0 million customers in Essex and Suffolk.

News

Our new quarterly newsletter, brings you the latest news, updates and useful information.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Investing in our communities

Find out about projects taking place in your area.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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There is a Temporary Use Ban, also known as a hosepipe ban, across our supply area.

Microsoft service outage

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