Landlords
If you're a landlord and you don't pay the water bill, you'll need to use Landlord Tap to tell us about changes to tenancy.
Business account
To manage a business account online, you need to be an authorised person. Get in touch with us first before registering.
Verify your email
We’ve sent a new verification email to ####.
Your account is almost ready to use. Please follow the instructions in the email to verify your account.
The link will expire in 24 hours.
Are you sure?
You’ve started setting up an online account, but your changes haven’t been saved. If you leave now, you’ll need to start again.
Let’s make sure you’re in the right place
If you already receive a bill from us, please select “Yes, I’m a current customer” below to continue creating your online account.
If you’re a new customer moving into a new home, choose “I’m moving home” to get started.
We couldn't find your account
The account number you entered isn’t showing as active in our system. Please double check your bill and enter the number again, or choose one of the options below to continue.
We still can't find your account
We’re having trouble locating an active account with the number you entered. This might be something we need to look into for you. Our support team can help get this sorted quickly.
Details don’t match our records
The account number and postcode you entered don’t match our records.
Please check the account number on your latest bill and make sure you’re using the postcode for the property where we supply your water services, then try again.
We still can't find your account
The account number and postcode you entered still don’t match our records.
Please make sure you’re using the postcode for the property where we supply your water services, not a correspondence address. Check your latest bill and try again.
If you’re unsure of your account number, you can choose the option below to verify your details another way, or contact us for help.
Details don’t match our records
The account name you entered doesn’t match what we have on record.
Please make sure you’ve entered your name exactly as it appears on your latest bill, then try again.
If you are not named on the account, the current bill payer will need to request that you are added before you can create an online account.
Details don’t match our records
The account name you entered still doesn’t match what we have on record.
Please make sure the name is typed exactly as it appears on your latest bill, including any initials or special characters.
If you are not named on the account, the current bill payer will need to request that you are added before you can create an online account.
If you’d like help checking your details, our team is here to support you.
Details don’t match our records
The details you have entered doesn’t match what we have on record. Please make sure you’ve entered your correct details, then try again.
Details don’t match our records
The details you have entered still doesn’t match what we have on record. If you’d like help checking your details, our team is here to support you.
Create account unsuccessful
It looks like you're trying to create an online account on Essex & Suffolk Water's website, but your account is with Northumbrian Water Water. To create your account and manage your services, please visit the correct Northumbrian Water Water website
We couldn't find your account
We’re having trouble locating your account. Please enter the account number on your latest bill, then try again.
Details don’t match our records
We’re having trouble locating an account with the details you entered. This might be something we need to look into for you. Our support team can help get this sorted quickly.
Details don’t match our records
The details entered don’t match our records.
Please enter the account number on your latest bill and make sure you’re using the postcode for the property where we supply your water services, then try again.
We still can't find your account
The details entered don’t match our records.
Please make sure you’re using the postcode for the property where we supply your water services, not a correspondence address. Check your latest bill and try again.
If you’re unsure of your account number, please contact us for help.
Details don’t match our records
The account name you entered doesn’t match what we have on record.
Please make sure you’ve entered your name exactly as it appears on your latest bill, then try again.
If you are not named on the account, the current bill payer will need to request that you are added before you can create an online account.
Details don’t match our records
The account name you entered still doesn’t match what we have on record.
Please make sure the name is typed exactly as it appears on your latest bill, including any initials or special characters.
If you are not named on the account, the current bill payer will need to request that you are added before you can create an online account.
If you’d like help checking your details, our team is here to support you.
Details don’t match our records
The details you have entered doesn’t match what we have on record.
Please make sure you’ve entered your correct details, then try again.
Details don’t match our records
The details you have entered still doesn’t match what we have on record.
If you’d like help checking your details, our team is here to support you.
Are you sure?
Changes are waiting to be saved
Hosepipe restrictions
There is a Temporary Use Ban, also known as a hosepipe ban, across our supply area.
Visit our Temporary Use Ban page for more information.