We try to get the water back on for customers who have lost supply due to a large leak on our water mains within 3 hours. The repair for the leak may take up to 24 hours.
If you’ve spotted a leak, please give us as much information as you can on our leak map, at eswcommunityportal.co.uk/leaks, so we can get to the leak as soon as we can.
For more information about leak repair timescales, please visit our "What happens when you report a leak" page.
Thanks for your help!
This helps protect the public and the environment.
We really appreciate your help to keep our network running smoothly.
Highway gully issues
Those grid-like drains on the side of the road? They're highway gullies, and you'll need to call the council to let them know about an issue you've spotted.
Other drain cover issues
Let us know about other cover issues, so we can help.
We've made a record of your report.