Report a problem

Help us keep the water flowing by reporting problems quickly and easily

Leaks

No water

Water pressure

Water quality

Sewerage

Water pollution

Drains and covers

Leaks

We try to get the water back on for customers who have lost supply due to a large leak on our water mains within 3 hours. The repair for the leak may take up to 24 hours.

If you’ve spotted a leak, please give us as much information as you can on our leak map, at eswcommunityportal.co.uk/leaks, so we can get to the leak as soon as we can.

For more information about leak repair timescales, please visit our "What happens when you report a leak" page.

Thanks for your help!

Check our Leak Map

No water

Have you checked if there are any problems in your area? You can check by clicking 'Check my area' at the top of this page.

Do you have any water coming out of your tap? Even a drizzle?

Is this problem affecting your cold water supply?

Water pressure

Tell us, do you have low or high water pressure?

Your contact details

First name

Surname

Email address

Contact number

Address

Address isn't listed

Water quality

Don't forget to check your area in case there are any problems we already know about.

Network issues in your area can sometimes affect your water supply.

What seems to be the problem?

The taste and smell of my water

My water is a strange colour

I think I have hard water

Sewerage

Sorry, but we don't provide the sewerage services in your area. Your provider is either Anglian Water or Thames Water.

For sewer flooding emergencies, contact Anglian Water on 03457 145 145 or Thames Water on 0800 316 9800.

Water pollution

If you're having issues with pollution, please contact the sewerage provider for the area. The sewerage provider is either Anglian Water or Thames Water.

Drains and covers

Report problems with drains and covers to the right people, to get it fixed quickly.

This helps protect the public and the environment.

We really appreciate your help to keep our network running smoothly.

Highway gully issues

Those grid-like drains on the side of the road? They're highway gullies, and you'll need to call the council to let them know about an issue you've spotted.

County council contacts

Other drain cover issues

Let us know about other cover issues, so we can help.

Tell us about a drain or cover issue

We've made a record of your report.

Download our app

We've added new features! Make payments quickly and easily with Apple Pay and Google Pay, and use the app to give us your meter readings.

Download for free from the Apple App Store or Google Play now.