Leaks
No water
Water pressure
Water quality
Sewerage
Water pollution
Drains and covers
Leaks
We try to get the water back on for customers who have lost supply due to a large leak on our water mains within 3 hours. The repair for the leak may take up to 24 hours.
If you’ve spotted a leak, please give us as much information as you can on our leak map, at eswcommunityportal.co.uk/leaks, so we can get to the leak as soon as we can.
For more information about leak repair timescales, please visit our "What happens when you report a leak" page.
Thanks for your help!
No water
Have you checked if there are any problems in your area? You can check by clicking 'Check my area' at the top of this page.
Water pressure
Tell us, do you have low or high water pressure?
Water quality
Don't forget to check your area in case there are any problems we already know about.
Network issues in your area can sometimes affect your water supply.
Sewerage
Sorry, but we don't provide the sewerage services in your area. Your provider is either Anglian Water or Thames Water.
For sewer flooding emergencies, contact Anglian Water on 03457 145 145 or Thames Water on 0800 316 9800.
Water pollution
If you're having issues with pollution, please contact the sewerage provider for the area. The sewerage provider is either Anglian Water or Thames Water.
Drains and covers
Report problems with drains and covers to the right people, to get it fixed quickly.
This helps protect the public and the environment.
We really appreciate your help to keep our network running smoothly.
Highway gully issues
Those grid-like drains on the side of the road? They're highway gullies, and you'll need to call the council to let them know about an issue you've spotted.
Other drain cover issues
Let us know about other cover issues, so we can help.
We've made a record of your report.
We know it’s a worrying time, and we're here to support you.
For extra support, sign up for free Priority Services here. If you’re struggling to pay please click here to get in touch or call 0345 782 0111.
We are very busy, so it may take longer than normal to answer your call.
It’s easy to make payments, tell us you’re moving, and more on our website. Thanks for your patience.