We are delighted that we have further improved the service we provide to our customers in a number of areas.
If you spot a leak in the street, don′t just ignore it - report it!
You can pay your bill online, 24 hours a day using your debit or credit card.
Water quality is checked at every stage on its journey to your taps. At the treatment works, it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Did you know...That you can switch to paperless billing in your account
Make small changes to your daily routine become water efficient, environmentally friendly and save money.
Just ask me, by typing your question into the box below.
Have you got a question?
Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.
We have a wide range of services designed for customers who may need extra help.
Different ways we can communicate with you and help you.
Ways we can help when you are struggling financially.
If English is not your strong language or you need text read aloud.
Complete the online form to register for Priority Services.
Check your water quality and see if there is any planned work in your area.
Abberton Reservoir is one of two water storage reservoirs that supply drinking water to our customers in Essex.
© Northumbrian Water Limited 2017