We are delighted that we have further improved the service we provide to our customers in a number of areas.
If you spot a leak in the street, don′t just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
There are lots of ways in which we can help you save water, save energy and save money. Find out more.
Find out what causes high bills, and how to lower them.
We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Did you know...That you can switch to paperless billing in your account
Make small changes to your daily routine become water efficient, environmentally friendly and save money.
Just ask me, by typing your question into the box below.
Have you got a question?
Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.
We have a wide range of services designed for customers who may need extra help.
Different ways we can communicate with you and help you.
Ways we can help when you are struggling financially.
If English is not your strong language or you need text read aloud.
Complete the online form to register for Priority Services.
Check your water quality and see if there is any planned work in your area.
Water quality is checked at every stage on its journey to your taps. At the treatment works, it is monitored 24 hours a day.
© Northumbrian Water Limited 2019
Northumbrian Water LimitedRegistered in England and WalesCompany Number: 02366703Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ