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    Annual Performance Report

    We are delighted that we have further improved the service we provide to our customers in a number of areas.

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    Report a leak

    If you spot a leak in the street, don′t just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!

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    Every Customer Counts

    There are lots of ways in which we can help you save water, save energy and save money. Find out more.

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    High bills

    Find out what causes high bills, and how to lower them.

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    We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.

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Did you know...That you can switch to paperless billing in your account

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Use full loads in washing machines

Make small changes to your daily routine become water efficient, environmentally friendly and save money.

Save water and money

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Extra support


We have a wide range of services designed for customers who may need extra help.

In Your Area


Check your water quality and see if there is any planned work in your area.

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Water quality

Water quality is checked at every stage on its journey to your taps. At the treatment works, it is monitored 24 hours a day.

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