Essex & Suffolk Water

Annual Performance Report

We are delighted that we have further improved the service we provide to our customers in a number of areas.
Report a leak

If you spot a leak in the street, don′t just ignore it - report it!
Pay your bill online

You can pay your bill online, 24 hours a day using your debit or credit card.
Water quality

Water quality is checked at every stage on its journey to your taps. At the treatment works, it is monitored 24 hours a day, 365 days a year, to ensure that the water is safe to use.
SupportPLUS

We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.

Did you know...That you can switch to paperless billing in your account

Make small changes to your daily routine become water efficient, environmentally friendly and save money.

Save water and money

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Have you got a question?

Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.

We support the communities we serve in a number of different ways.

Just an hour

Essex & Suffolk Water′s highly successful employee volunteering programme.
Case studies

Just an hour case studies in support of the communities we serve.
Investment in our communities

This year the Group made charitable donations totalling £152,000.
Supporting healthy communities

Promoting the health benefits of drinking tap water and our water for health campaign