Essex & Suffolk Water

Report a leak

If you spot a leak in the street, don′t just ignore it - report it! Check our area map before reporting a leak to see if we already know about it!
Wrap up warm

Keep your pipes cosy with our essential guide to avoiding bursts and saving money.
Use your online account 24/7 365 days a year

Tell us you are moving, sign up for ebilling and many other great services.
SupportPLUS

We understand that sometimes life’s challenges mean that some customers may find themselves in a difficult financial situation. Find out more.
Our Plan 2020-25

Welcome to our plan for delivering services from 2020-25, developed with help from our customers.

Did you know...That you can switch to paperless billing in your account

Make small changes to your daily routine become water efficient, environmentally friendly and save money.

Save water and money

Just ask me, by typing your question into the box below.

Have you got a question?

Type your question into the search bar to find the information you need. You can also enter key words if that′s easier for you.

We have a wide range of services designed for customers who may need extra help.

Free Priority Services

Different ways we can communicate with you and help you.
Financial help

Ways we can help when you are struggling financially.
Recite or translate

If English is not your strong language or you need text read aloud.
Register for Priority Services

Complete the online form to register for Priority Services.