Make payments, check your balance, track your usage and more
Our COVID19 response and information for customers.
Enter a postcode to find out
You're not alone. If you're struggling to pay your bill, we want to help
High bills can come as a shock, and we want to help you work out how it was calculated
From bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Water quality is checked at every stage on its journey to your taps
Who doesn't love a freebie? Save money, save water, with our water saving kits
In the coldest months of the year, Essex & Suffolk Water is encouraging our customers to beat the freeze by protecting your homes and saving your pipes.
It's quick, easy and secure to pay your bills on our new app
Northumbrian Water Limited
Registered in England and Wales
Company Number: 02366703
Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ
We’re working hard to fix a technical problem with our app, but don’t worry, you can still use your online account on our website in the meantime.
Thanks for your patience.