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Find out how to pay your bill, make payments, set up a payment plan, understand your bill and more.

Bills and payments

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Download the Essex & Suffolk Water app

Managing your account is now even easier with our app. Download today from the App Store or Google Play.

Help and support

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
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Mould and biofilm
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Mains flushing

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

If you've spotted a leak, report it online.

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Switch to eBilling

View your bills online and cut down on paper waste.

Apply for a water meter

It only takes a few minutes to apply.

Check my local area

Check for leaks or water disruptions that could be affecting your water supply.

Help paying your bill

Help paying your bill

Use our eligibility checker to find out which financial support schemes you can apply for.

Help and support

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Find out if switching to a water meter could save money and apply online.

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

If you've spotted a leak, report it online.

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

Accessibility

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If you have between two and ten properties, you can manage them all from your online account

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You can either login and skip a few questions, or tell us a little bit of information so we can find your details

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Northumbrian Water Limited

Registered in England and Wales | Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ

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