Financial support
As the cost of living and utility bills rise, we understand it's a difficult time for many.
There are many ways we can help you, from payment breaks, low income discounts to advice on saving water which can help lower your energy bills too.
If you're struggling to pay your bills or falling into debt, please get in touch.
Live Chat
Talk to us online. To start a Live Chat, click the blue circle at the bottom right of this page.
WhatsApp 
You can talk to us on WhatsApp. Start a conversation here.
We're here to talk to you, 9am to 5pm Monday to Friday.
Ways we can help
Flexible payment plans
Set up a payment plan with payments you can afford. You can also choose when to pay
Set up a payment plan
Benefit checker
Check to see if you're receiving all the benefits you're entitled to. You may be able to get more help from the Government
Try Policy in Practice's calculator
More ways to help lower your bills
Water and energy calculator
Try our calculator to see how you could save water and energy
Try our calculator
Try a water meter
Try our usage calculator to see if a water meter can save you money
Estimate my bill
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