Your bill will use either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.
These charges apply from 1 April 2020. If you want to check our 2019/20 charges, you can download them below.
Water
Sewerage (provided by Thames Water)
Water
Sewerage (provided by Thames Water)
Not connected to surface water drainage?
If you think that the rainwater from your property does not drain to the public sewer, you may be able to get a surface water drainage allowance.
If you′re an Anglian Water customer, call their team on 0345 791 9155.
Thames Water customer? Call the Essex and Suffolk Water team on 0345 782 0111. Please note, we can't backdate claims on the surface water drainage allowance.
If your sewerage services are provided by Anglian Water, you′ll get a separate bill from them. If your services are provided by Thames Water, we collect charges for them. Thames Water’s sewerage services charges are shown in the tables.
Water
Unmetered
If you're in our Suffolk supply area, you'll get a bill for your sewerage services from Anglian Water.
Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!
Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.
Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.
Instead, we charge the customer by using the average charge for similar households that do have a water meter.
We take lots of factors into account when assessing the charges, including: