Want to know our charges for this year? You're in the right place.
Your bill will be based on if you:
- have a water meter
- live in our Essex supply area, or
- live in our Suffolk supply area.
Take a look at our 2023/24 charges table below, to find out more:
Your metered bill
If you have a water meter, you'll get a bill every six months, based on meter readings. We measure your usage in cubic metres - one cubic metre is 1000 litres of water.
Your unmetered bill
If your home doesn't have a water meter, you pay unmetered charges. Unmetered charges are based on rateable value, and you'll get your bill once a year.
We've said it before, we'll say it again, a water meter could save you money. That's because you pay for the water you use, not a price set by the Valuations Office way back when.
Try our water usage calculator - it will give you an idea of what your metered bill could be.
If you live in our Essex supply area - 2023/24 metered charges
These charges apply from 1 April 2023. If you want to check our 2022/23 charges, you can download them below.
Water
Sewerage (provided by Thames Water)
2023/24 unmetered charges
Water
Sewerage (provided by Thames Water)
If you live in our Suffolk supply area - 2023/24 metered charges
Water
2023/24 unmetered charges
Water
If you're in our Suffolk supply area, your sewerage services are provided by Anglian Water, and you'll get a bill from them.
Not connected to surface water drainage?
If you think that the rainwater from your property does not drain to the public sewer, you may be able to get a surface water drainage allowance.
If you’re an Anglian Water customer, call their team on
0345 791 9155.
Thames Water customer? Call the Essex & Suffolk Water team on 0345 782 0111. Please note, we can't backdate claims on the surface water drainage allowance.
Important information about sewerage services and charges
If your sewerage services are provided by Anglian Water, you’ll get a separate bill from them. If your services are provided by Thames Water, we collect charges for them. Thames Water’s sewerage services charges are shown in the tables.
What's the difference between metered and unmetered?
Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!
Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.
What are Assessed Measured Charges?
If we cannot fit a water meter at your home, we would look to apply an Assessed Measured Charge (AMC).
The assessed charges are a fixed annual charge, based on assumed volumes of water usage. There are two assessed charges available:
1. Single occupier
2. Standard
Where your money goes
We are working hard to make sure you can enjoy great tasting tap water and always have complete trust and confidence in how we spend that money as shown.
Based on the average household bill in 2023/24, water charges will cost 71p per day.
Our charges
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