Find all the information about our charges.
Your bill will use either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.
Our 2021/22 charges
These charges apply from 1 April 2021. If you want to check our 2020/21 charges, you can download them below.
Our 2021/22 charges for Essex
Metered charges
Water
Sewerage (provided by Thames Water)
Unmetered charges
Water
Sewerage (provided by Thames Water)
Not connected to surface water drainage?
If you think that the rainwater from your property does not drain to the public sewer, you may be able to get a surface water drainage allowance.
If you′re an Anglian Water customer, call their team on
0345 791 9155.
Thames Water customer? Call the Essex & Suffolk Water team on 0345 782 0111. Please note, we can't backdate claims on the surface water drainage allowance.
Important information about sewerage services and charges
If your sewerage services are provided by Anglian Water, you′ll get a separate bill from them. If your services are provided by Thames Water, we collect charges for them. Thames Water’s sewerage services charges are shown in the tables.
Our 2021/22 charges for Suffolk
Metered customers
Water
Unmetered customers
If you're in our Suffolk supply area, you'll get a bill for your sewerage services from Anglian Water.
What's the difference between metered and unmetered?
Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!
Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.
What are Assessed Measured Charges?
Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.
Instead, we charge the customer by using the average charge for similar households that do have a water meter.
We take lots of factors into account when assessing the charges, including:
- the size of the property
- how many people live in the property, and
- the reasons we cannot fit the meter.
Where your money goes
We are working hard to make sure you can enjoy great tasting tap water and always have complete trust and confidence in how we spend that money as shown.
Based on the average household bill in 2021/22, water charges will cost 62p per day.
Our charges
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Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!