Our charges are broken into two parts: sewerage services and water supply.

Your bill will use either metered charges, if you have a water meter, or unmetered charges, if you don't have a meter.


Our 2020/21 charges

These charges apply from 1 April 2020. If you want to check our 2019/20 charges, you can download them below.

Our 2020/21 charges for Essex

Metered charges



Fixed charge + Price (pence) per cubic metre
£39.39 + 131.87p


Sewerage (provided by Thames Water)


Fixed charge + Price (pence) per cubic metre
£63.56* + 89.63p




Unmetered charges



Fixed charge + Price (pence) per £ of RV
£65.02 + 90.96p


Sewerage (provided by Thames Water)


Fixed charge + Price (pence) per £ of RV
£61.21 +

Brentwood: 59.01p

Havering, Barking, Dagenham, Redbridge 55.15p


Not connected to surface water drainage?


If you think that the rainwater from your property does not drain to the public sewer, you may be able to get a surface water drainage allowance.


If you′re an Anglian Water customer, call their team on 0345 791 9155.


Thames Water customer? Call the Essex and Suffolk Water team on 0345 782 0111. Please note, we can't backdate claims on the surface water drainage allowance.


Important information about sewerage services and charges

If your sewerage services are provided by Anglian Water, you′ll get a separate bill from them. If your services are provided by Thames Water, we collect charges for them. Thames Water’s sewerage services charges are shown in the tables.


Our 2020/21 charges for Suffolk

Metered customers



Fixed charge + Price (pence) per cubic metre
£39.39 + 131.87p




Fixed charge + Price per £ of RV
£65.02 + 90.96p


If you're in our Suffolk supply area, you'll get a bill for your sewerage services from Anglian Water.


What's the difference between metered and unmetered?

Metered means you have a water meter, so you pay for the water you use. It also means you have more control over your bill. Using less water means you pay less!


Unmetered means you don't have a water meter, and your bill is calculated using Rateable Value. We don't set the Rateable Value of your home, so we can't change this for you.

What are Assessed Measured Charges?

Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.


Instead, we charge the customer by using the average charge for similar households that do have a water meter.


We take lots of factors into account when assessing the charges, including:

  • the size of the property
  • how many people live in the property, and
  • the reasons we cannot fit the meter.
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