Our charges are broken into two parts: sewerage services and water supply.
Your bill will use either metered or unmetered charges.
Our 2019/20 charges for Essex
Metered charges
Water
Sewerage (provided by Thames Water)
Unmetered charges
Water
Sewerage (provided by Thames Water)
Not connected for surface water drainage?
If you think that the rainwater from your property does not drain to the public sewer, you may be able to get a surface water drainage allowance.
If you′re an Anglian Water customer, call their team on 0345 791 9155.
Thames Water customer? Call the Essex and Suffolk Water team on 0345 782 0111. Please note, we cannot backdate claims on the surface water drainage allowance.
Important information about sewerage services and charges
If your sewerage services are provided by Anglian Water, you′ll receive a separate bill from them. If your services are provided by Thames Water, we collect charges on their behalf. Details of Thames Water’s sewerage services charges are shown in the tables.
Our 2019/20 charges for Suffolk
Metered customers
Water
Unmetered
If you're in our Suffolk supply area, you'll get a bill for your sewerage services from Anglian Water.
What's the difference between metered and unmetered?
It's very simple. Metered means you have a water meter.
Unmetered means you don't have a water meter.
What are Assessed Measured Charges?
Assessed Measured Charges (AMC) are awarded where we can't fit a meter in a property.
Instead, we charge the customer by using the average charge for similar households that do have a water meter.
We take lots of factors into account when assessing the charges, including:
- the size of the property
- how many people live in the property, and
- the reasons we cannot fit the meter.
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