We're happy to welcome InterpretersLive! by Sign Solutions, to offer our British Sign Language users a way to contact us through a live interpreter.
The InterpretersLive! service is available during our opening hours:
- 8am to 7pm Monday to Friday, and
- 8am to 1pm on Saturdays.
Our accounts and billing contact centres are closed on bank holidays, however, our operations contact centre is available 24/7 for water service queries.
You can use this service using your phone, tablet, computer or you can download the InterpretersLive! app.
By choosing to use this service, your personal data will be processed by Sign Solutions, providers of InterpretersLive!. Information discussed on the call will not be retained by Sign Solutions.
FAQs
If you have any questions about InterpretersLive!, visit their Frequently asked questions page
Support and troubleshooting
If you are having difficulties connecting to the InterpretersLive! Service try watching their Troubleshooting guide.
Please note: if you have less than 120kbps available, the call will be audio-only. The minimum requirement for video calls is 192kbps.
If you are having problems accessing the App please watch the download guide, available here.
You can also contact Sign Solutions for further help or to give feedback on the service. If you wish to make a complaint, please follow the guidelines.
To request a callback from Essex and Suffolk Water, please download the app or contact Sign Solutions on interpreterslive@signsolutions.uk.com so hearing people can contact you via a BSL video interpreter.
What do I need to access InterpretersLive!
A tablet, phone or computer, and internet connection, Or 3G/4G/5G mobile data signal.
Watch their guide on what do I need to watch the service