Emergency contacts

Use our emergency leak line to tell us about severe leaks. Please remember, if you're experiencing sewer flooding, you'll need to contact your sewerage provider.

We've listed the emergency sewer flooding contact numbers for Anglian Water and Thames Water, so you can get the right help as quickly as possible.

It's important that emergency numbers are used for emergencies only. 

No water

If you have no water, please call us on 0345 782 0999.

Other issues

If you're having other issues with your water services, please call 0345 782 0999. This line is available 24/7.

If you need to call us about your bills, payments or account, please call 0345 782 0111. This line is open 10am to 4pm Monday to Friday, and 9am to 12pm on Saturdays. 

Go online!

Don't forget, you can manage your account online by logging in or

creating an online account here.

It's much quicker to use your online account for the day-to-day things like:

• telling us you're moving home
• making payments
• updating your bank or Direct Debit details
• changing your name
• giving water meter readings
• tracking your water usage
• applying for a water meter

and lots, lots more.