Use our emergency leak line to tell us about severe leaks.
Please remember, if you're experiencing sewer flooding, you'll need to contact your sewerage provider.


We've listed the emergency sewer flooding contact numbers for Anglian Water and Thames Water, so you can get the right help as quickly as possible.

For emergency leaks, call us on
0800 526 337
For Anglian Water customers experiencing sewer flooding, call Anglian Water on
03457 145 145
For Thames Water customers experiencing sewer flooding, call Thames Water on
0800 316 9800

It's important that the emergency numbers are used for emergencies only

No water

If you have no water, please call us on 0345 782 0999.


Other issues


If you're having other issues with your water services, please call 0345 782 0999.


If you need to call us about your bills, payments or account, please call 0345 782 0111.


These lines are open 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays.

Go online!

Don't forget, you can manage your account online by logging in or creating an online account here.


It's much quicker to use your online account for the day-to-day things like:

  • telling us you're moving home
  • making payments
  • updating your bank or Direct Debit details
  • changing your name
  • giving water meter readings
  • tracking your water usage
  • applying for a water meter

and lots, lots more. 

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