Use our emergency leak line to tell us about severe leaks. Please remember, if you're experiencing sewer flooding, you'll need to contact your sewerage provider.
We've listed the emergency sewer flooding contact numbers for Anglian Water and Thames Water, so you can get the right help as quickly as possible.
For emergency leaks, call us on
0800 526 337For Anglian Water customers experiencing sewer flooding, call Anglian Water on
03457 145 145For Thames Water customers experiencing sewer flooding, call Thames Water on
0800 316 9800It's important that emergency numbers are used for emergencies
only.
No water
If you have no water, please call us on 0345 782 0999.
Other issues
If you're having other issues with your water services, please call 0345 782 0999. This line is available 24/7.
If you need to call us about your bills, payments or account, please call 0345 782 0111. This line is open 10am to 4pm Monday to Friday, and 9am to 12pm on Saturdays.
Go online!
Don't forget, you can manage your account online by logging in or
creating an online account here.
It's much quicker to use your online account for the day-to-day things like:
- telling us you're moving home
- making payments
- updating your bank or Direct Debit details
- changing your name
- giving water meter readings
- tracking your water usage
- applying for a water meter
and lots, lots more.
More from Essex and Suffolk Water
Report a leak
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Go to the Community Portal
Free water saving kit
Who doesn't love a freebie? Save money, save water, with our water saving kits
Claim your kit
Apply for a water meter
You only pay for the water you use with a water meter, why not see if you can save?
Try our calculator
Important
Our contact centre advisors are very busy helping customers, and you may need to wait longer than usual if you try to call.
If you want to make a payment, set up a payment plan, apply for a meter, or tell us you're moving home, you can use our website. It's quick and easy, and you'll be all done in less than ten minutes!