It's important that the emergency numbers are used for emergencies only.
If you're having less urgent issues with your water services, please call 0345 782 0999.
If you need to call us about your bills, payments or account, please call 0345 782 0111.
These lines are open 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays.
Don't forget, you can manage your account online by logging in or creating an online account here.
It's much quicker to use your online account for the day-to-day things like:
- telling us you're moving home
- making payments
- updating your bank or Direct Debit details
- changing your name
- giving water meter readings
- tracking your water usage
- applying for a water meter
and lots, lots more.