Use our emergency leak line to tell us about severe leaks.
Please remember, if you're experiencing sewer flooding, you'll need to contact your sewerage provider.
We've listed the emergency sewer flooding contact numbers for Anglian Water and Thames Water, so you can get the right help as quickly as possible.
For emergency leaks, call us on
0800 526 337For Anglian Water customers experiencing sewer flooding, call Anglian Water on
03457 145 145For Thames Water customers experiencing sewer flooding, call Thames Water on
0800 316 9800It's important that the emergency numbers are used for emergencies only.
If you're having less urgent issues with your water services, please call 0345 782 0999.
If you need to call us about your bills, payments or account, please call 0345 782 0111.
These lines are open 8am to 6pm Monday to Friday, and 8am to 1pm on Saturdays.
Go online!
Don't forget, you can manage your account online by logging in or creating an online account here.
It's much quicker to use your online account for the day-to-day things like:
- telling us you're moving home
- making payments
- updating your bank or Direct Debit details
- changing your name
- giving water meter readings
- tracking your water usage
- applying for a water meter
and lots, lots more.
More from Essex and Suffolk Water
Check our leak map
Spotted a leak in the street? Check it's been reported on our Community Portal leak map!
Go to the Community Portal
Free water saving kit
Who doesn't love a freebie? Save money, save water, with our water saving kits
Claim your kit
Apply for a water meter
You only pay for the water you use with a water meter, why not see if you can save?
Try our calculator
Hello. We're carrying out essential maintenance to our website, so our online services, and online accounts, will be unavailable from 8pm on Friday 6th December. We should be back to normal from Monday morning. Thanks for your patience.