We have an online contact us form which you can fill out in your own time. You can also email us any documents, to webcustaccs@eswater.co.uk
If you prefer, you can call our team on 0800 090 2422.
We have an experienced team here to help and support you. If you need any help, or have questions, ask away.
We know you'll have lots on your mind at this time. To help where we can, we've set out a list of things you'll need:
Don't worry if you don't have all the information, our team will still be able to help.
We also accept notifications through Settld a free online service that makes it easy for you to notify all companies at the same time - from banks, to phone providers to energy firms. Instead of having to call and email these companies separately, you can just fill in a simple online form and Settld will contact everyone on your behalf.
You're not alone. If you're struggling to pay your bill, we want to help
Talk to usFrom bills in Braille to password schemes so you always know when we're visiting, our free Priority Services are here to help
Sign up onlineTake away the worry, with our Priority Services and financial support schemes
Find out more