Losing a loved one is a difficult time.
Please contact our team on 0800 090 2422, so we can help.
Our team are trained to be as sensitive as possible during this time. If you need any help, or have questions, ask away.
To help with this process, we've set out a list of things to have to hand, where possible.
- the customer account number
- personal details of your loved one, such as date of birth and address
- a water meter reading, where possible
We’re here to support you.
For extra support, sign up for free Priority Services here. Click here if you're struggling to pay.
Please only call if your issue is urgent.
It’s easy to make payments, tell us you’re moving, and more online.
Our key workers are out making sure your services keep flowing. Find out more here.