Do you prefer a no-hassle Direct Debit? Would you rather use secure online payments, or pay with cash at the local shop? Great, we've got all sorts of options to suit you.
Direct Debit is the easiest way to pay your bill.
Choose the date you want to make your payment, and we'll do the rest!
We can't say it enough, but an online account is the best way to do pretty much everything for your customer account. That includes making card payments quickly and securely.
Of course, you don't need an online account to make payments online. If you'd rather use the website only, you can do that here. We're just saying, an online account is much faster.
Our automated payment line is available 24/7, and it's free to use.
Call 0800 032 3415 to make payments and check your account balance.
Important: Due to our efforts to help stop the spread of COVID-19, most of our team are working from home. This means we will not be able to respond to letters quickly.
Please do not send cheques and other post at this time.
Where possible, please follow government advice, avoid non-essential travel, stay home and stay safe.
Send your cheques and postal orders to us, along with your payment slip to:
Essex & Suffolk Water
PO Box 292
Don't forget to write your customer account number on the back of your cheque!
Also, a friendly reminder, please don't send cash through the post.
Take your payment slip and pay your bill at a bank. It's usually free at your own bank, and if you're paying in cash at any NatWest branch.
You can also take your payment slip to the post office, too. There is a charge of £2.60 for this service.
Use our bank details to set up standing orders or pay by bank transfer.
Don't forget to use your ten digit customer account number as the reference!