Dry weather update
Water's Worth Saving


We’re asking for your help to reduce the water you use at home and use it wisely wherever possible. There are currently no restrictions from doing anything yet. If we all start now and work together we can help to reduce the chance of a temporary usage ban (hosepipe ban) from being implemented.

How you can help
  • Use water wisely and minimise any usage where you can. Follow our summer water saving tips. Small changes can make a big difference. 
  • Warm weather can cause ground movement which can lead to burst pipes. If you see what you think might be a leak, you can help us out by reporting a leak and we will do our best to get it fixed as soon as we can.
  • Check your toilets for leaks. If you think you might have a leak, we may be able to fix it for free. You can report it here.


The current situation in Essex and Suffolk

Due to the prolonged hot weather, the total water levels are now lower than normal and the Environment Agency has moved the region into Drought status. We're working hard to make sure we balance maintaining supplies to all our customers while also protecting the environment.


While we’re in this period of prolonged exceptionally dry weather we're asking everyone to be careful about their water use so we can keep the water flowing to all of our customers. 


What we're doing 

We're doing our best to save water too:

  • We are closely monitoring and carefully managing the situation with our water resources, as reservoir levels are lower than they would normally be at this time of year, preparing for every eventuality.
  • We have increased resources and are making extra investments to achieve our best-ever performance in repairing leaks, including redeploying our employees to find and fix leaks as well as deploying new technology.
  • We’ve suspending planned work so we can focus our efforts on fixing leaks across the region.


Ways you can help