We've seen an increase in demand for water year on year, with having hotter and drier weather the last few years.
There are lots of ways to enjoy the sunshine by making small changes. We encourage you to help save water, making a big difference to our valuable natural resource. Water's Worth Saving!
It can take up to six weeks to turn captured rainwater into water that is safe to drink and use.
Our growing population and climate change means demand for water is going up, putting pressure on supplies.
It's easy for you to use less water each day by following our tips below.
Please note, if you do use a sprinkler, you must be on a water meter. If you don't have a water meter you can apply for one here.
Also, if you spot a leak in the street, please help us to fix it quickly by reporting it to us here.
This means we're all using a lot more water and we like to use paddling pools and hosepipes in our gardens.
On average, we treat 470 million litres of water a day. We've been keeping the water flowing but in hot weather, demand soars so we've seen high peaks.
Sprinklers, hosepipes and paddling pools all require extreme large quantities of water. Plus everyone suddenly seems to be wanting to wash their car!
Water companies are asking everyone to please use water wisely. Please help us to keep the water flowing and save water.
For customers in Essex and the London Boroughs - the total water levels in Abberton and Hanningfield reservoirs are now lower than normal, due to the prolonged hot weather and the Environment Agency has moved the region into Drought status. We're working hard to make sure we balance maintaining supplies to all our customers while also protecting the environment.
While we’re in this period of prolonged exceptionally dry weather we're asking everyone to be careful about their water use so we can keep the water flowing to all of our customers.
There are currently no restrictions from doing anything yet. If we all start now and work together we can help to reduce the chance of a temporary usage ban (hosepipe ban) from being implemented.
However, a lot of work goes into turning rainwater into something we can safely drink and use. During the dry weather, people are using water as quickly as we can treat it and transfer it into our network directly to our customers’ homes.
This means that you might be receiving water from a different part of our network than you’re used to, however it is perfectly safe to drink.
Small changes can make a big difference, from turning the tap off while brushing your teeth or cutting a minute off your morning shower.