If you have a meter, you pay for the water you use. That means you are billed twice a year, to pay the money owed for the water used.
It's very helpful to provide regular meter reads. Giving a meter read at least twice a year helps us give you the most accurate bill.
You can give us meter reads on our 24/7 automated line, 0800 032 3416, or through your online account.
Your bill will set out the charges for the year ahead. For properties that do not have a meter, we use Rateable Value (you can learn more about that here).
Rateable Value is set against the rental value of the property and our current charges, so we can work out your bill in advance.
Okay, no problem. There's lots of ways you can find out if you have a meter in your home.
The easiest way is with an online account. Your online account will tell you if your home has a meter or not.
Don't forget, it's law to install water meters in homes built from 1996 onward, so if you live in a 'new build', or a home built in 1996 onward, you'll have a water meter.
More about our bills
You can view your previous bills and payment history with an online account.
By cutting down on the amount of paper we use, we're helping our planet.
If you want to help us, why not sign up to eBilling? With eBilling, you're sent an email telling you your latest bill is available to view on your online account.
If you're closing your account, and you're owed a refund, we'll get it sent out as soon as possible.
If you paid your bills by Direct Debit and you haven't cancelled it yet, we can refund you directly to your bank account.
Don't worry if you've already cancelled your Direct Debit, we'll pop a cheque in the post.
We do advise that current customers keep credit on their account, to cover any costs throughout the year. Still, it's your money, and if you want it back, just ask.
If you're not closing your account, and you want a refund of your credit, give us a call.