Check for toilet leaks

Is your toilet leaking?

A leaking toilet can waste on average 215 litres of water every day, costing you around £200 a year. If you have a water meter, we're sure you want to keep that money in your pocket. 

How can I tell if it's leaking?

Here are a few simple checks you can do to:

• Can you see or hear water running constantly in the toilet? Leaks aren't always visible.
• Do you have a water meter? Have you noticed your usage has gone up, but you're not sure why? You might have a leak somewhere in your system. See our advice on high bills.
• If you're not sure if it's leaking, take a video of your toilet using your smartphone to send it to us (opens in a new window). We'll contact you within five working days to let you know if there's a leak. 

How to get it fixed?

We recommend using a WaterSafe approved plumber for repairs.  

Most toilet repair leaks cost between £80 and £140, depending on the work required. It’s a worthwhile investment when a leaky toilet could be costing you around £200 a year. 

What support is available?

If you're on a reduced water bill, or you're not sure if you are, complete our online form (opens in a new window) to find out if you're eligible for our free repair.

Once we receive your form, we'll get back to you within two to five working days to let you know if we can offer a repair.  

Alternatively, you can check your eligibility, by calling us on 0800 953 0130 or email leakyloo@nwl.co.uk. We're available from 8am to 3:30pm Monday to Friday.

Already fixed your leaking toilet?

Thank you. If you’ve recently had your leaky toilet repaired privately, please let us know by completing our online form (opens in a new window).