Is your loo leaking?

A leaking toilet can waste on average 215 litres of water every day, costing you around £200 a year. If you have a water meter, we're sure you want to keep that money in your pocket. 

If your toilet is leaking, we'll fix it for free where possible. We may be able to order you a free replacement part.

How do I know if it's leaking?

Here are a few things you can do to see if your toilet is leaking:

• Can you see the water running constantly in the toilet? Sounds like you've got a leak.
• Can you hear the water running? Leaks aren't always visible.
• Do you have a water meter? Have you noticed your usage has gone up, but you're not sure why? You might have a leak in your system. We've got advice on what to do if you think your bill is high.
• If you're not sure if it's leaking, use your smartphone to send a video. We'll contact you within five working days to let you know if you have a leak. 

What to include in your email:

• Name, address, postcode and contact number.
• If your toilet has a concealed cistern or not.
• If possible, let us know if the water is running out of the cistern into the pan or out of the overflow. You can also send photos, as this may help us identify the issue before we visit.