Your 2025 bill

The average bill will go up by 4.7% per year for water services.

For a detailed breakdown of our charges, go to our charges 2026/27.

To find out Thames Water's sewerage charges, visit thameswater.co.uk/understandyourbill (opens new window).  

To find out Anglian Water's sewerage charges, visit anglianwater.co.uk/wastewater-only (opens new window).

Over the next five years, we’re investing £1 billion in the region to improve the local water network. To support this investment, bills will go up alongside increased investment from shareholders.

These investments are already improving things customers asked us to invest in, including enhancing the environment and strengthening resilience for homes and businesses. Some of these projects include:

• Barsham, Suffolk – a £52.1 investment to be completed in summer 2026. A new treated water reservoir and pumping station will provide improvements to the resilience and quality of drinking water for around 75,000 customers. On land next to the existing treatment works, a new underground reservoir is being built, capable of holding 20 million litres of treated water, ready for supply to customers across a wide geographic area, including the towns of Beccles, Bungay, Lowestoft and Southwold.
• Layer de la Haye, Essex – a £30m upgrade at Layer de la Haye Water Treatment Works to improve drinking water quality and resilience for around 370,000 customers is due for completion in summer 2026. Work includes installing the UK’s first large-scale Mecana filtration system and a new sand washing facility, delivering energy and carbon savings.

More than 350 projects are planned across the region over the five years and also include:

• The Suffolk Water Recycling, Transfer and Storage Project - a major initiative to secure future water supplies while protecting nature and promoting sustainability. The project will deliver long-term water resilience for the region through the development of a new Advanced Water Recycling Plant, new water pipelines and two new drinking water reservoirs. 
• Langford Water Treatment Works - £80m of investment between now and 2030 to improve the resilience and quality of water supplies for customers in Essex. The investment will enhance the treatment processes, helping to mitigate the impact of climate change, while also protecting the environment from over abstraction.

For every pound spent as part of the work, 60p of it will stay in the region, creating opportunities for local suppliers and contractors.

For more information about investments in your area, go to our investment plan page.

We understand that a bill increase will be concerning.

Last year we helped over 100,000 customers with financial support, and we want to continue to help those who need it. That's why we have offer a range of financial support options. 

We provide flexible payment plans to spread the cost of your bill, along with financial support schemes such as low income discounts, bill caps, and the option to pay your bill using benefits.

Use our eligibility checker to find out which financial support schemes you can apply for. 

Small changes in how you use water can add up to big savings on your bills.

• Use our water and energy calculator to see how much you're using and learn how you can save. You can also order free water saving devices to help reduce your usage. 
• Check out our water saving tips for the home and garden to help you save both water and energy. 
• Log in to your online account, to track your usage and see how it compare it to similar homes.
• If your bill is higher than normal, check out our high bill advice. It could be something simple as a leaking tap or toilet.

You can choose to spread the cost by paying monthly. If you pay in full, we'll refund you any amount owed to you when you move.

When you move home, it's easy to let us know your moving home online. 

There are a few reasons this might happen.

Your neighbour could have a water meter, or if you both don't have a meter, the properties may have different rateable values for billing.

We're unable to speculate the reason why it’s different or share information about someone else’s account.

Based on the average household bill in 2026/27, water charges will cost 91p per day.