Your 2025 bill

The average bill will go up by around 61p per week, or £32 per year for your water services.

Every penny of this increase is going directly into improving Essex and Suffolk. For a detailed breakdown of our charges, go to our charges 2025/26.

To find out Thames Water's sewerage charges, visit thameswater.co.uk/understandyourbill (opens new window).  

To find out Anglian Water's sewerage charges, visit anglianwater.co.uk/wastewater-only (opens new window).

Over the next five years, we’re investing £1 billion in the region to improve the local water network. To support this investment, bills will go up alongside increased investment from shareholders.

This major investment will upgrade key infrastructure, including pipelines and treatment works. These improvements will not only help protect the environmental, but also make sure you continue to receive a reliable, high-quality water service.  

Over the next five years, this investment will include a number of key projects:

• £17.5 million on reducing leakage using innovative new technologies.
• Protecting our network from power failures and flooding by investing more than £8 million on adapting for climate change. 
• Investing £25 million to repair and replace the ageing network of water pipes. 
• £73.4 million on helping customers to save water by introducing meters and offering water saving tips.

We’re committed to spending 60p of every pound with local suppliers to make sure this investment stays in our regions to support jobs and our local economy. 

We understand that a bill increase will be concerning.

Last year we helped over 100,000 customers with financial support, and we want to continue to help those who need it. That's why we have offer a range of financial support options. 

We provide flexible payment plans to spread the cost of your bill, along with financial support schemes such as low income discounts, bill caps, and the option to pay your bill using benefits.

Use our eligibility checker to find out which financial support schemes you can apply for. 

Small changes in how you use water can add up to big savings on your bills.

• Use our water and energy calculator to see how much you're using and learn how you can save. You can also order free water saving devices to help reduce your usage. 
• Check out our water saving tips for the home and garden to help you save both water and energy. 
• Log in to your online account, to track your usage and see how it compare it to similar homes.
• If your bill is higher than normal, check out our high bill advice. It could be something simple as a leaking tap or toilet.

ou can choose to spread the cost by paying monthly. If you pay in full, we'll refund you any amount owed to you when you move.

When you move home, it's easy to let us know your moving home online. 

There are a few reasons this might happen.

Your neighbour could have a water meter, or if you both don't have a meter, the properties may have different rateable values for billing.

We're unable to speculate the reason why it’s different or share information about someone else’s account.

Based on the average household bill in 2025/26, water charges will cost 87p per day.