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Check if we supply your water

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

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If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

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There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

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Water meters

Find out if switching to a water meter could save money and apply online.

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Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

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Spotted a leak or have an issue with your water.

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Call our 24-hour helpline if you’ve found a heavy leak or burst.

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Find out what we do during an incident, including how we support you and keep you updated.

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Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

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Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

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We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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It only takes a few minutes to apply.

Check my local area

Check for leaks or water disruptions that could be affecting your water supply.

Help paying your bill

Use our eligibility checker to find out which financial support schemes you can apply for.

Help and support

Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

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Water

If you have no water, find a leak, have water pressure problems, or want to learn about your water quality and ways to save water.

No water

Water pressure

Water quality

Return

Water quality

If your water tastes, smells, or looks different, find out what might be causing it and how to fix it.

Check your water quality
Discoloured water
Tastes and smells
Hard water
Mould and biofilm
Lead pipes
Mains flushing

Leaks

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Leaks

Find out what to do if you've found a leak, how to check for leaks in your home, and who's responsible for fixing them.

Report a leak
Check for leaks in your home
Check for toilet leaks
Apply for a leak allowance
How we fix leaks
Leak advice for businesses

Save water

Water resources

Priority Services

If you need extra support due to age, disability, mobility, illness or have children under five, we're here to help.

Financial support

If you need help paying your bill, we can help you. Use our eligibility checker to see which financial support schemes you may be eligible for.

Bereavement support

There are several ways you can get in touch to let us know about a bereavement.

Water meters

Find out if switching to a water meter could save money and apply online.

Return

Water meters

Find out if switching to a water meter could save money and apply online.

Usage calculator

Apply for a meter

Smart water meters

Give a meter reading

How to find your meter

Frequently asked questions

Got a question? Visit our FAQs page for support, advice and more.

We’re here to help whenever you need us. Find out how to get in touch with us here.

Emergencies

Check your area

Check for leaks or water disruptions that could be affecting your water supply.

Report a problem

Spotted a leak or have an issue with your water.

Emergency helpline

Call our 24-hour helpline if you’ve found a heavy leak or burst.

How we manage incidents

Find out what we do during an incident, including how we support you and keep you updated.

Home emergency cover

Cover with HomeServe for unexpected problems, such as, burst pipes, blocked drains, leaking taps and toilets.

Find an approved plumber

Find a WaterSafe approved plumber near you.

Report a leak

If you've spotted a leak, report it online.

Our region

Our supply area

We provide water services to 1.8 million people in Essex and Suffolk.

Days out

Explore Hanningfield Waterside Park, where you can enjoy outdoor play areas, scenic walking trails, fishing, and more.

Community events

Join us at one of our community events in Essex and Suffolk to chat with us about smart meters and our extra support services.

Local Action community events

Find out what we have been doing and will be doing to enhance your waterways and rivers.

Hanningfield Waterside Park

Bring along the family to enjoy a wander around this breathtaking reservoir.

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Community events in Essex - Sandy

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Our region
Community events in Essex - Sandy

Come and meet Sandy

We're coming to your area in our new Community Engagement Vehicle, called Sandy to talk to you about about anything water related.

We'll let you know what a smart meter means for you and answer any questions you have. Plus, we'll make sure you're aware of the extra support we provide, such as financial help, free Priority Services and water saving advice.

Where we'll be

DATE	LOCATION	TIME
8 October 2025	Mannering Gardens, Southend	10am - 2pm
10 October 2025	St Vincents Market, Southend	10am - 2pm
11 October 2025	Mannering Gardens, Southend	2pm - 5pm
14 October 2025	St Stephens Church, Alton Gardens, Southend	10:30am - 2pm
15 October 2025	Broomfield Village Hall Car Park	10am - 1pm
17 October 2025	Chelmsford Athletics Centre, Melbourne	10am - 2pm
20 October 2025	St Peters Community Hall, Eastbourne Grove	10am - 2pm
21 October 2025	Whittingham Avenue, Southend	9:30am - 1:30pm
22 October 2025	Stanford Warren Nature Reserve, EWT	11am - 2:30pm
24 October 2025	Schools Science Fair - ARU, Chelmsford	9am - 3pm
25 October 2025	Chelmsford Science Festival 2025, ARU	10am - 5pm
26 October 2025	Chelmsford Science Festival 2025, ARU	10am - 5pm
28 October 2025	East Hanningfield Reservoir Centre	10am - 2pm
29 October 2025	Chelmsford Museum	10am - 2pm
30 October 2025	St Andrews Open Door Community Café	9am - 11:30am