We may be able to reduce your water bill, if you don't have enough money coming in to cover your most important bills.

With the recent rise in the cost of living, we understand it may be difficult to afford all of your household bills.

Do you have debts with other companies?

If you have other debts, we’d suggest you get free advice on managing your bills by speaking to a debt advice organisation, such as StepChange Debt Charity.


They’ll talk with you to complete a budget of your household income and outgoings. If this shows that you have more going out than you have coming in each month, we want you to send this to us; email a copy to supportplus@nwl.co.uk. You could get a discount* of up to 50% off your current water charges and help with your debt with us.

How StepChange can help you
  • It's free and completely confidential. 
  • You can complete the process online or switch between online and phone.
  • Do it at a time to suit you - you can always pause and come back later.
  • They'll help you to set up a solution.
  • Getting debt advice won't involve a credit check. 

Visit their website www.stepchange.org or call them on 

0800 138 1111.


There are also other free debt companies you can go to for debt advice, such as Citizen's Advice, the Money Advice Service.

Don't have debts with other companies?

Find out if you're eligible for a discount* by completing our financial support assessment. You’ll also find out if you’re eligible for any support from the government. You can also complete this assessment by calling us on 0800 090 2442.



*When assessing eligibility for our discounted tariffs, we’ll base this on your total household income and on the assumption that you (and members of your household) are claiming all benefits that you’re entitled to. Household income can either be through working, claiming benefits, self-employment or a combination of each.  


If you don’t have a source of income through employment or benefits, i.e. if you have savings in excess of £16,000 as per Gov.uk eligibility criteria (Universal Credit: Eligibility - GOV.UK (www.gov.uk) you wouldn’t qualify for our schemes.