What is retail competition?
In 2017, the law changed allowing business customers to shop around for their water retailer.
That means business customers should contact their chosen retailer about their account and bills, but Essex & Suffolk Water remains the contact for any issues relating to the water supply.
Why does a business talk to Essex & Suffolk Water if there's a problem with their services?
Put simply, we still provide the services to the business customer, but we don't manage the account.
Think of it like the gas and electric market.
You're using the same gas and electric no matter who your provider is. Both the gas and electric come from the same supply.
The water in your office tap is still supplied from Essex & Suffolk Water.
Business customers will always get the same high quality supply as domestic customers, no matter who their retailer is.
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